Rococo.8347 Posted October 3, 2023 Share Posted October 3, 2023 I started a thread about this in the SotO forum, and Anet have archived all threads in there making it impossible to keep a 'live' issue open to further comments. I and many other players noticed when SotO went live that chests from PVP and WVW earned by players and sitting in their accounts had had items removed from them, players also noticed that potions taken out of their Guild halls had also been removed. This is not the same as the situation where festival bags also had items removed last year, although that is bad, this is a level above, as those chests and their contents take a fair amount of play time to earn, where as festival chests can at least be bought. Customer support have refused to deal with it properly, claiming they cannot 'compensate' players, despite this clearly being a Anet mistake that negatively affects players and despite them happily returning potions to players who had already donated them out of their accounts into the Guild Hall. The missing keys removed from some chests, they will not even have a conversation about. I have requested customer support who it appears can only do the most basic of 'support' pass this on to Dev's who clearly made the decision that created the issue, so far they have refused to do so, or even escalate the complaint. How is this remotely reasonable? I know De;s come here, I am asking that this be looked at, because treating players so badly that hours of playtime need to be repated to get equivalent items back is not remotely acceptable. 7 2 1 Link to comment Share on other sites More sharing options...
Doggie.3184 Posted October 3, 2023 Share Posted October 3, 2023 What are the items? 1 Link to comment Share on other sites More sharing options...
Grumpy McGrumps.8504 Posted October 3, 2023 Share Posted October 3, 2023 Reward track potions for PvP and WvW you have earned from doing content are gone if you kept the reward chests but didn't open them. If you opened them but didn't use the potions and kept them in inventory or bank instead, you still have them. 5 2 1 Link to comment Share on other sites More sharing options...
Doggie.3184 Posted October 3, 2023 Share Posted October 3, 2023 Oh, the daily chest? I always opened mine instantly, not much reason not to? Certainly sucks though if they converted them into the new boring chests. They should have just made new ones instead. 2 Link to comment Share on other sites More sharing options...
Manasa Devi.7958 Posted October 3, 2023 Share Posted October 3, 2023 (edited) They do just that for the skirmish chests whenever an expansion starts with a new version of the heroics currency, so there certainly was precedent for making a new chest. Edited October 3, 2023 by Manasa Devi.7958 1 1 1 Link to comment Share on other sites More sharing options...
Cronospere.8143 Posted October 3, 2023 Share Posted October 3, 2023 Why you wouldnt open the reward chests? I might be missing something but after you have done the guildhall upgrades why not just spend the potions? Waiting for new content? Link to comment Share on other sites More sharing options...
Parasite.5389 Posted October 3, 2023 Share Posted October 3, 2023 Horders regret Link to comment Share on other sites More sharing options...
idpersona.3810 Posted October 3, 2023 Share Posted October 3, 2023 The OP is right though. This issue either shouldn't have happened at all, or it should have been announced in advance so players could have opened the chests if they wanted to. Taking in item (the most valuable one imo) out of the chest players already earned is not really acceptable. Personally I horded the potions and not the chests (so this doesn't affect me), but the action Anet took on this is unreasonable. There should be a way to compensate players by letting them trade the chests in somewhere for the potions or just converting them directly over. I think it's precisely because they didnt announce it that players can (and understandably should) feel cheated. 6 3 2 1 Link to comment Share on other sites More sharing options...
Grumpy McGrumps.8504 Posted October 3, 2023 Share Posted October 3, 2023 Reasons some people would not have opened the chests is because chests with said potions had other items that also took space. So people got "punished" for being efficient with their hoarding and had no warning. If they just changed chests no one would have felt cheated losing rewards they played for, now it's not even an equal punishment across the board. It hangs on what was completely individual preferences. 5 3 1 Link to comment Share on other sites More sharing options...
PepeLePewPew.2107 Posted October 3, 2023 Share Posted October 3, 2023 What are they supposed to do? Give you items you had only a chance of getting if you'd opened the chest sooner? I'd say it's working as intended and no one was "cheated" or "punished." 1 9 1 Link to comment Share on other sites More sharing options...
Grumpy McGrumps.8504 Posted October 4, 2023 Share Posted October 4, 2023 26 minutes ago, PepeLePewPew.2107 said: What are they supposed to do? Give you items you had only a chance of getting if you'd opened the chest sooner? I'd say it's working as intended and no one was "cheated" or "punished." There was no chance involved. It was a guaranteed item until it suddenly was not. 7 1 2 Link to comment Share on other sites More sharing options...
Parasite.5389 Posted October 4, 2023 Share Posted October 4, 2023 (edited) so just so i'm clear on the math here: when the Lockboxes were introduced in June, you could earn a total of 9 Keys per week through the Weekly WvW acheivements(earned through the June updare Transendant chest); the weekly Transendant chest of knowledge earned from completing the meta acheivement didn't contain any keys at all After Soto's launch is August, The Transendant chests were updated and removed the guaranteed key along with the WvW reward track potions, but as compensation gave you 5 additional Skirmish claim tickets, which can be used to buy 5 keys from Dugan per week. Additionally the Meta acheivement was changed to reward 2 Mist-hardened Trancendant chests which reward you with 20 lockbox keys. So Before the August you could earn 9 keys just from completing the weekly acheivements After August you can earn 25 keys from completing the weekly acheivements with a small cost of 17.6silver. I think I covered everything N.B: all links are directing to their achived versions for the dates in question. Edited October 4, 2023 by Parasite.5389 2 Link to comment Share on other sites More sharing options...
Linken.6345 Posted October 4, 2023 Share Posted October 4, 2023 (edited) 8 hours ago, Parasite.5389 said: so just so i'm clear on the math here: when the Lockboxes were introduced in June, you could earn a total of 9 Keys per week through the Weekly WvW acheivements(earned through the June updare Transendant chest); the weekly Transendant chest of knowledge earned from completing the meta acheivement didn't contain any keys at all After Soto's launch is August, The Transendant chests were updated and removed the guaranteed key along with the WvW reward track potions, but as compensation gave you 5 additional Skirmish claim tickets, which can be used to buy 5 keys from Dugan per week. Additionally the Meta acheivement was changed to reward 2 Mist-hardened Trancendant chests which reward you with 20 lockbox keys. So Before the August you could earn 9 keys just from completing the weekly acheivements After August you can earn 25 keys from completing the weekly acheivements with a small cost of 17.6silver. I think I covered everything N.B: all links are directing to their achived versions for the dates in question. This got nothing to do with first half of the OP tho. Edited October 4, 2023 by Linken.6345 1 Link to comment Share on other sites More sharing options...
Parasite.5389 Posted October 4, 2023 Share Posted October 4, 2023 19 minutes ago, Linken.6345 said: This got nothing to do with first half of the OP tho. OP is upset they they've lost (At most) 99 Keys, but they're gaining an extra 495 skirmish claim tickets, which imo are more valuable 1 3 Link to comment Share on other sites More sharing options...
Gop.8713 Posted October 4, 2023 Share Posted October 4, 2023 You did not, in fact, cover everything. You didn't even mention the pots ; p I'm with OP on this one, esp as to the pots, precisely bc they were removed from the game entirely. If it was just the keys I'd still see their point but I'm not sure I'd really care. It definitely would have been a better solution if anet had created a new item rather than deleting the contents of an existing item . . . 1 1 1 Link to comment Share on other sites More sharing options...
Ashen.2907 Posted October 5, 2023 Share Posted October 5, 2023 Keep in mind that customer service representatives, in any company, can only do what the tools and permissions provided by the company allow. 1 1 Link to comment Share on other sites More sharing options...
Barraind.7324 Posted October 5, 2023 Share Posted October 5, 2023 People were hoarding those to try and day1 anything new that was added, so I dont feel overly bad about them losing items which were removed at the same time. 3 1 Link to comment Share on other sites More sharing options...
Sobx.1758 Posted October 5, 2023 Share Posted October 5, 2023 (edited) Yeah, this is a weird one, I don't think this should have happened at all. I get that they removed the acquisition methods for the potions from the game, but they shouldn't remove them from the already earned chests. 50 minutes ago, Barraind.7324 said: People were hoarding those to try and day1 anything new that was added, so I dont feel overly bad about them losing items which were removed at the same time. They're not removed from the game. What was removed is the acqusition method. If you had the pots, you still have them. You just won't get more. And again, I understand why they did it, but subtracting them from the already earned chests is strange. Edited October 5, 2023 by Sobx.1758 4 1 2 Link to comment Share on other sites More sharing options...
Barraind.7324 Posted October 6, 2023 Share Posted October 6, 2023 10 hours ago, Sobx.1758 said: What was removed is the acqusition method Yes, I am aware. I had several hundred WvW potions banked. People were banking on updated items in the chests. The chests were updated, just not in the way people expected. 2 Link to comment Share on other sites More sharing options...
Gop.8713 Posted October 6, 2023 Share Posted October 6, 2023 I hoarded my pots bc I just didn't care about using them, nothing to do with trying to rush new tracks . . . 2 1 Link to comment Share on other sites More sharing options...
Linken.6345 Posted October 6, 2023 Share Posted October 6, 2023 1 hour ago, Barraind.7324 said: Yes, I am aware. I had several hundred WvW potions banked. People were banking on updated items in the chests. The chests were updated, just not in the way people expected. No people were not banking on updated chests when ever they updated the chests we got new kind of chests with the same name look at testemonies of heroics and the new weekly chests for 2 examples. Why I did not open the chests is because it took less room to stack the chests then to open for the items. 2 Link to comment Share on other sites More sharing options...
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