Azure The Heartless.3261 Posted September 10 Share Posted September 10 Due to balance changes removing content I was paying for one balance patch in. Would that require my account be closed, or are there avenues for itemized removal of access? 2 2 11 27 2 Link to comment Share on other sites More sharing options...
QueenKeriti.5176 Posted September 10 Share Posted September 10 You can message support, but if it's been a month, they'll probably say No. Doing a chargeback will get your account permabanned and potentially blacklisted from Anet/NCsoft. 12 2 2 Link to comment Share on other sites More sharing options...
Brave Mallyki.1563 Posted September 10 Share Posted September 10 Let me get this right. They nerfed your spear build, so now you are upset and want your money back. 8 3 10 2 Link to comment Share on other sites More sharing options...
Farohna.6247 Posted September 10 Share Posted September 10 You eat your meal at a restaurant then complain and want a refund too don't you 11 11 2 Link to comment Share on other sites More sharing options...
Cernoch.8524 Posted September 10 Share Posted September 10 What content was removed? Balancing or fixing anything that did not work as they wanted is not removing. 12 1 Link to comment Share on other sites More sharing options...
Atoclone.4810 Posted September 10 Share Posted September 10 if only there was a way to find out things? googles gw2 refund policy https://help.guildwars2.com/hc/en-us/articles/201862768-Refunds 6 1 Link to comment Share on other sites More sharing options...
Azure The Heartless.3261 Posted September 10 Author Share Posted September 10 21 minutes ago, Farohna.6247 said: You eat your meal at a restaurant then complain and want a refund too don't you It's kind of like ordering a steak and they replace the steak with tofu one bite in but Yknow Go off 24 minutes ago, Brave Mallyki.1563 said: Let me get this right. They nerfed your spear build, so now you are upset and want your money back. Hey hey now nobody said that~ I'm just of the opinion that if content becomes less functional after you buy it refunds should be on the table 😲 1 5 30 2 Link to comment Share on other sites More sharing options...
Randulf.7614 Posted September 10 Share Posted September 10 Anet can't remove stuff as far as I know that you've unlocked. So using anything from the expansion is prob going to block a refund or cause the account to be unusable. The only people who can answer accurately though is Anet. We can't really help with this one 4 Link to comment Share on other sites More sharing options...
Azure The Heartless.3261 Posted September 10 Author Share Posted September 10 (edited) 2 minutes ago, Randulf.7614 said: Anet can't remove stuff as far as I know that you've unlocked. So using anything from the expansion is prob going to block a refund or cause the account to be unusable. The only people who can answer accurately though is Anet. We can't really help with this one I see I see Thank you for your efforts anyway!🫡 Edited September 10 by Azure The Heartless.3261 2 2 7 Link to comment Share on other sites More sharing options...
Sobx.1758 Posted September 10 Share Posted September 10 56 minutes ago, Azure The Heartless.3261 said: Due to balance changes removing content I was paying for one balance patch in. Would that require my account be closed, or are there avenues for itemized removal of access? Other than baiting for reactions, why would you ask this question here instead of opening a support ticket? Other than being a new player -which you're not- why would you expect no balance passes on the newly released content, including the overperforming weapon/s you're probably talking about? 15 6 3 1 Link to comment Share on other sites More sharing options...
Azure The Heartless.3261 Posted September 10 Author Share Posted September 10 (edited) 10 minutes ago, Sobx.1758 said: Other than baiting for reactions, why would you ask this question here instead of opening a support ticket? Other than being a new player -which you're not- why would you expect no balance passes on the newly released content, including the overperforming weapon/s you're probably talking about? I can't really make sense of what you're getting at here, but I was just wondering if there were any experiences with returning expacks on the customer side. Content can change, and with it customer satisfaction, right? Hope that answers your question! Edited September 10 by Azure The Heartless.3261 4 16 1 Link to comment Share on other sites More sharing options...
Sobx.1758 Posted September 10 Share Posted September 10 Just now, Azure The Heartless.3261 said: I can't really make sense of what you're getting at here, but I was just wondering if there were any experiences with returning expacks. Content can change, and with it customer satisfaction, right? Hope that answers your question! What I'm getting at is that you're not a new player and balance passes on new specs/weapons are always expected to happen. You knew that before you bought the expansion too, but now you're pretending a balance pass "removes content". Not only it didn't, but it was obivous they will be toned down (spoiler alert, might not even be the last time it happens!). As for the part about the thread itself, you can open a support ticket as easly as you created this thread except you'd get a response right from the source instead of some guesses that won't really matter for you or anyone else. Hopefully that clarifies everything you didn't understand until now! 15 6 Link to comment Share on other sites More sharing options...
Azure The Heartless.3261 Posted September 10 Author Share Posted September 10 19 minutes ago, Sobx.1758 said: As for the part about the thread itself, you can open a support ticket as easly as you created this thread except you'd get a response right from the source instead of some guesses that won't really matter for you or anyone else. User experience with the same issue I'm having would be helpful in discerning what type of responses I should expect. It matters for me; I'm sure the sentiment is not new and someone's experienced it before. You're absolutely right about the final say coming from Anet though 🫡 2 15 1 Link to comment Share on other sites More sharing options...
nosleepdemon.1368 Posted September 10 Share Posted September 10 Shouldn't you have waited then before buying? I dunno about your experience, but for me the weapon updates in SotO were dreadful. They were overly complex and just weren't fun to use, the story also nose dived once the player arrived in Nayos. This time around I am waiting before I buy Janthir, because Spears and yet another home instance don't intrigue me. 1 Link to comment Share on other sites More sharing options...
Geoff Fey.1035 Posted September 10 Share Posted September 10 2 hours ago, Azure The Heartless.3261 said: Due to balance changes removing content I was paying for one balance patch in. Spear is in no way removed from PvP/WvW. It still has CC, still has evades, and still is a decent weapon to use. 2 1 2 Link to comment Share on other sites More sharing options...
Azure The Heartless.3261 Posted September 10 Author Share Posted September 10 (edited) 1 minute ago, nosleepdemon.1368 said: Shouldn't you have waited then before buying? I did wait, until release day when I was relatively certain what I would consider buying the expack for was present. Edited September 10 by Azure The Heartless.3261 1 1 9 Link to comment Share on other sites More sharing options...
nosleepdemon.1368 Posted September 10 Share Posted September 10 4 minutes ago, Azure The Heartless.3261 said: I did wait, until release day when I was relatively certain what I would consider buying the expack for was present. Buying it as soon as it becomes available is the very opposite of waiting... 6 6 1 Link to comment Share on other sites More sharing options...
Azure The Heartless.3261 Posted September 10 Author Share Posted September 10 (edited) 6 minutes ago, nosleepdemon.1368 said: Buying it as soon as it becomes available is the very opposite of waiting... It was available for purchase before then, and a beta for weapon balancing rolled out before release. It was reasonable to conclude that content would be largely set in function notwithstanding bugfixes around the time of release. Edited September 10 by Azure The Heartless.3261 1 1 11 Link to comment Share on other sites More sharing options...
kharmin.7683 Posted September 10 Share Posted September 10 2 minutes ago, Azure The Heartless.3261 said: It was reasonable to conclude that content would be largely set in function notwithstanding bugfixes around the time of release. Reasonable? 5 6 1 Link to comment Share on other sites More sharing options...
Smol.7985 Posted September 10 Share Posted September 10 (edited) Look at the last patch , fixed fixed fixed oh btw fixed you paid for beta testing so imho you should be able to get a refund anytime during the expansion because the entire content of this expansion will be finished in a year so naturally during this year you should be able to fully refund it since well you haven't played all the content yet 🤣 Not even technically , literally you haven't played all the content yet . Edited September 10 by Smol.7985 1 5 Link to comment Share on other sites More sharing options...
Azure The Heartless.3261 Posted September 10 Author Share Posted September 10 1 minute ago, kharmin.7683 said: Reasonable? Sure. If that's unreasonable and the functionality I expect from a feedback polished product was an accident, then fair enough; but I'd expect avenues for refund in those circumstances. 1 1 11 1 Link to comment Share on other sites More sharing options...
Azure The Heartless.3261 Posted September 10 Author Share Posted September 10 5 minutes ago, Smol.7985 said: Look at the last patch , fixed fixed fixed oh btw fixed you paid for beta testing so imho you should be able to get a refund anytime during the expansion because the entire content of this expansion will be finished in a year Sure, but fixing things is largely different from functionality changes Also I'm not expecting the expansion to grow to fit what I pay for it, I'm perfectly content to pay for what I see present already. The part I take issue with is when large portions of functionality/content present gets removed, when that functionality was much of why you purchased the expansion to begin with. 1 2 8 1 Link to comment Share on other sites More sharing options...
Randulf.7614 Posted September 10 Share Posted September 10 Just for reference, all content and all features and all additions are subject to change from launch through game life as per the T&C's of agreement we all sign up to. Nothing is set in stone and only the raw advertised features (ie warclaw exisitng, land spears existing with skills subject to change, homesteads existing with features subject to change) are something they can be held to, unless superceded by later expansions/dlc However, you are entitled to ask for a refund, so it's prob best to just ask them and see how it works. They're generally pretty helpful even it is just a query. 8 2 Link to comment Share on other sites More sharing options...
Parasite.5389 Posted September 10 Share Posted September 10 I'm still struggling to understand what got removed 7 3 Link to comment Share on other sites More sharing options...
Smol.7985 Posted September 10 Share Posted September 10 (edited) 7 minutes ago, Azure The Heartless.3261 said: Sure, but fixing things is largely different from functionality changes Also I'm not expecting the expansion to grow to fit what I pay for it, I'm perfectly content to pay for what I see present already. The part I take issue with is when large portions of functionality/content present gets removed, when that functionality was much of why you purchased the expansion to begin with. Yeah like i said you should be able to refund the expansion at any point in time but this will require game companies to be honest about their MVP products which will most likely not going to happen so you're kinda stuck and i didn't even buy the expansion ( just to add that i'm playing TWW right now not planning on buying JW at all but that's a whole different topic as to why etc ) . I actually learned from SotO 😂 To be clear i'm with you , you should be able to refund right now if you want to . Edited September 10 by Smol.7985 11 Link to comment Share on other sites More sharing options...
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