Inculpatus cedo.9234 Posted August 5, 2021 Share Posted August 5, 2021 (edited) Of course, we don't know if they helped individuals; not everyone posts on the forums. Edit: Seems, according to some posts, that the CS Team did, in fact, help some individuals. Edited August 5, 2021 by Inculpatus cedo.9234 Link to comment Share on other sites More sharing options...
NickChabby.8907 Posted August 5, 2021 Author Share Posted August 5, 2021 (edited) 21 minutes ago, Inculpatus cedo.9234 said: Of course, we don't know if they helped individuals; not everyone posts on the forums. I opened my ticket on Tuesday the 27th and haven’t had an update beyond the automatic “looking for a solution” the next morning. Nothing since. I don’t think anyone with an actual invalid serial got their situation resolved. Those who did was because of user errors, like actually purchasing the collection editions by mistake. Edited August 5, 2021 by NickChabby.8907 Link to comment Share on other sites More sharing options...
KurokouNekoki.7891 Posted August 5, 2021 Share Posted August 5, 2021 1 hour ago, NickChabby.8907 said: I opened my ticket on Tuesday the 27th and haven’t had an update beyond the automatic “looking for a solution” the next morning. Nothing since. I don’t think anyone with an actual invalid serial got their situation resolved. Those who did was because of user errors, like actually purchasing the collection editions by mistake. When I posted about the Refund issue last weekend, it was to validate this theory. I am certain to have clicked "EoD Only" on my first attempt but just to make sure, I did a second attempt. The issue is still not resolved on my end either. ---------- Also, in regards of looking the coding, they shouln't have to look at the game code. As it seems would more be a System/Database Issue... the problem is with our accounts and the fact they cannot be flagged with our purchased codes (or seems to be, but the information is desynchronized with the account managing database). I personally think that the game coding itself is irrelevant in this situation. Link to comment Share on other sites More sharing options...
TheWP.5492 Posted August 5, 2021 Share Posted August 5, 2021 A bit roundabout learning this was the base issue, but has anyone else encountered this when purchasing from the BLTC store in-game? I did so on the 27th, contacted support on the 30th after receiving nothing (I got informed by Paypal that money had been taken out of my account and an email saying I purchased EoD). They refunded me and told me to try again, which I did this Monday (the 2nd). On Tuesday I contacted them again as trying again didn't seem to succeed. Yesterday they told me to enter the serial code thru the account page, at which point I saw the "This serial code has already been applied to your account". I got back to them yesterday that I was getting that error, and am still waiting to hear back. Link to comment Share on other sites More sharing options...
Lockheart.4312 Posted August 5, 2021 Share Posted August 5, 2021 Been waiting a week here. Bought the ultimate through the game client and no real help beyond "we are looking into your issue" after a fairly condescending "how 2 redeem game key" copy paste. Link to comment Share on other sites More sharing options...
Ashaba.9572 Posted August 5, 2021 Share Posted August 5, 2021 I'd been having this issue all this week as well. I just tried again this afternoon, and I was finally able to redeem my key. I'd definitely recommend giving it a shot again. 🤞 6 Link to comment Share on other sites More sharing options...
Arduin.3029 Posted August 5, 2021 Share Posted August 5, 2021 10 minutes ago, Ashaba.9572 said: I'd been having this issue all this week as well. I just tried again this afternoon, and I was finally able to redeem my key. I'd definitely recommend giving it a shot again. 🤞 Thanks, tried it as well and was able to redeem the code at https://account.arena.net/overview. Everything ingame is unlocked as well 🙂 Link to comment Share on other sites More sharing options...
NickChabby.8907 Posted August 5, 2021 Author Share Posted August 5, 2021 Can confirm! It finally works! Thank you Ashaba.9572! ... And thanks Anet for letting us know I guess? lol Link to comment Share on other sites More sharing options...
Lockheart.4312 Posted August 6, 2021 Share Posted August 6, 2021 Entered the key a few moments ago and it acccepted. So definitely try that now if you haven't since this started Link to comment Share on other sites More sharing options...
TheWP.5492 Posted August 6, 2021 Share Posted August 6, 2021 Worked for me too finally. Still need to log into game and see that I got everything, but progress Link to comment Share on other sites More sharing options...
OROBORO.5680 Posted August 6, 2021 Share Posted August 6, 2021 Just tried it now and it worked for me as well, and got the items ingame! Thank you! Link to comment Share on other sites More sharing options...
Tearthy Flame.1463 Posted August 6, 2021 Share Posted August 6, 2021 My code finally worked! Yaaay! Link to comment Share on other sites More sharing options...
The Maw.1598 Posted August 6, 2021 Share Posted August 6, 2021 Just got a response saying they fixed it. Works now, can confirm! Link to comment Share on other sites More sharing options...
Melo.9615 Posted August 6, 2021 Share Posted August 6, 2021 Yes can confirm. The code worked. 🙂 Link to comment Share on other sites More sharing options...
hugo.4705 Posted August 6, 2021 Share Posted August 6, 2021 Yup re entered the code I received originaly, it works now. Thanks for fixing it. Link to comment Share on other sites More sharing options...
wheelsonheels.1937 Posted August 6, 2021 Share Posted August 6, 2021 (edited) Yep worked now for me too. I have received all the in game items, now just to wait the 72 hours for the gems. I also received a reply from support saying to try entering the code again. Finally... Hurrah! Edited August 6, 2021 by wheelsonheels.1937 Link to comment Share on other sites More sharing options...
MornJack.3579 Posted August 6, 2021 Share Posted August 6, 2021 (edited) Hello there ! Just redeemed my code. I received all my ingame items. Gems are still missing, but I can easily guess that the "72-hours-countdown-before-unlock" starts right now. I didn't read anything bad about promotional skins. So, everything should be fine by me now. That's the green light to by the expac for my son ! Thank you very much to the guys who worked on this. This problem was solved faster than I though. Edit : Just to add some precision. I redeemed my code because the support told me I could. Even if it was a "mass reply" they took time to send it. Well so, thank you to the support-guys too ! 😘 Edited August 6, 2021 by MornJack.3579 add some precision 1 Link to comment Share on other sites More sharing options...
dumb.3657 Posted August 6, 2021 Share Posted August 6, 2021 (edited) 19 hours ago, Ashaba.9572 said: I'd been having this issue all this week as well. I just tried again this afternoon, and I was finally able to redeem my key. I'd definitely recommend giving it a shot again. 🤞 Thanks, Ashaba! I never thought to try again. Still no gems or shared inventory slot, but maybe those come later. I hope. Edit: just re-logged and the slot + boost have arrived! Just waiting on those sweet, sweet gems. Edited August 6, 2021 by dumb.3657 Update update Link to comment Share on other sites More sharing options...
Im Rollin Rich.7685 Posted August 6, 2021 Share Posted August 6, 2021 Just redeemed and it worked. Awesome. Cheers guys! Link to comment Share on other sites More sharing options...
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