Why is an achievement-gated minidungeon a daily?

[Cynder.2509]

Oh so everyone gets the same dailies? I thought it was random and individual for everyone according to the wiki. 
Good to know

Btw I'm just glad GW2 isn't gating dailies behind expansions so much and even has a free material storage. ESO on the other hand gates daily endeavors and crafting bag behind an optional subscription. In GW2 dailies, also the old dailies, are tailored to the account type and what content you own. In ESO on the other hand dailies are set and they require certain DLCs or a subscription. Also you can't turn ingame gold into crowns whereas gw2 lets you convert gold into gems. This game is amazing! 

Edited August 27, 2023 by Cynder.2509

[Linken.6345]

43 minutes ago, Cynder.2509 said:

Oh so everyone gets the same dailies? I thought it was random and individual for everyone according to the wiki. 
Good to know

Btw I'm just glad GW2 isn't gating dailies behind expansions so much and even has a free material storage. ESO on the other hand gates daily endeavors and crafting bag behind an optional subscription. In GW2 dailies, also the old dailies, are tailored to the account type and what content you own. In ESO on the other hand dailies are set and they require certain DLCs or a subscription. Also you can't turn ingame gold into crowns whereas gw2 lets you convert gold into gems. This game is amazing! 

So kinda like the wizards vault special section?

[Bella Rikka.2387]

7 minutes ago, Linken.6345 said:

So kinda like the wizards vault special section?

🤣

Indeed. I was actually surprised to see that it was locked on my one account I didn't upgrade. Why can't we do 'Special' quarterly achievements with previous expansion content? That does make you wonder!

I was going to upgrade that account this weekend. Now that this mess has exposed the serious problems with the new system, I decided not to invest any more of my money until they fix it. Not bandage, not replace and leave existing bugs that have been reported thousands of times without remedy, but fix. 

For the sake of clear illustration, I'm going to copy/paste the info from the Wiki, along with the link, for everyone to check out. It's important for people to see clearly that this has been a problem for 18 months, and that it's locked behind a hidden achievement. Mistakes are inevitable, and how you fix them is what matters. This was not a mistake. It was negligence, a lack of compassion for the community, and willful ignorance in regard to how important Daily Achievements have been for the game, historically.

Notes[edit]

• It’s not possible to enter the mini-dungeon without completing the Cryptseeker achievement. When attempting other means to enter, e.g. using a mesmer portal, player will get kicked out immediately.
• Both puzzles are independent from other players, allowing individual completion. For example, in the Heads of Houses puzzle, a player placing a weapon will not place it for other players in the room.

Bugs:

• There may be no Weapon Display object at the Head of Houses. In which case dropping a bundle weapon near the front of the statue will enable the interact. Cancelling the channel immediately will enable the Weapon Display interaction from then on.
• Defeating both final veterans may not make the Heart of Grenth interactive.
• May not be able to loot the Chest of Grand Valdhertz Riches despite participating in all rooms and be the one that solved the puzzles, more prone to happening when doing rooms with other players. Redoing the mini-dungeon (solo if possible) should let you get the missing rooms.
• May not be able to loot all the chest or the Grand chest despite doing all the events from the start Solo.
• Killing one of the last veterans, Veteran Commissar Ignat or Veteran Countess Lavinia Durheim, outside of the final room will force the event timer to be stuck at 0:00, making the last event impossible to complete.
• The event in the entrance hall can sometimes stop spawning enemies, which will halt players from progressing entirely.
• The timer to reset the mini-dungeon after the chests room is opened may not start, which freezes the mini-dungeon.

https://wiki.guildwars2.com/wiki/Valdhertz_Crypts_(mini-dungeon)

[Zeep.3725]

So random question now that this daily has past, did anyone hear back from anet? I reported a ticket but they havent said anything yet. I do wonder if they plan to compensation folks that missed the daily due to this bug

[Linken.6345]

22 minutes ago, Zeep.3725 said:

So random question now that this daily has past, did anyone hear back from anet? I reported a ticket but they havent said anything yet. I do wonder if they plan to compensation folks that missed the daily due to this bug

Probabely nothing since noone got anything I  think it was daily thursday to.

[Aulmpiter.2956]

1 hour ago, Zeep.3725 said:

So random question now that this daily has past, did anyone hear back from anet? I reported a ticket but they havent said anything yet. I do wonder if they plan to compensation folks that missed the daily due to this bug

I did get a response from support, which was "sucks to be you," essentially. Which isn't surprising, if they cared in the first place we wouldn't be here talking about this right now.

[willow.8209]

18 hours ago, jokke.6239 said:

Twice now I won't bother with the daily, I'm going WvW from now on

wvw is super buggy too.

[willow.8209]

2 hours ago, Aulmpiter.2956 said:

I did get a response from support, which was "sucks to be you," essentially. Which isn't surprising, if they cared in the first place we wouldn't be here talking about this right now.

that's usually the response I get 😞 
I filled out several bug reports, but we don't get replies to those
I did fill out a support ticket complaining about the lack of choice overall

[Bella Rikka.2387]

4 hours ago, Zeep.3725 said:

So random question now that this daily has past, did anyone hear back from anet? I reported a ticket but they havent said anything yet. I do wonder if they plan to compensation folks that missed the daily due to this bug

I have only gotten the confirmation emails for my support tickets. Btw if you're on Steam, they force you to email them instead of using the web form on their website, even though you get responses from the same support system.

My experience with support tickets has been mixed until recently. There were a couple of times when I put in a ticket for a missing item in game, such as the Invitation to Lily of the Elon, which I couldn't seem to find in my inventory. Or refunding a purchase like a Bank Tab Expansion because I forgot that I was maxed at 17. Those were addressed and actually solved.

All of the other support tickets I've submitted have been met with a copy/paste response that completely blows me off and illustrates that they don't bother to read the tickets. I'm guessing this is a problem with specific support teams?

[Chyro.1462]

I got a GM responding to my support tickets, but pretty much all he could tell me is to .. try the event again. And send a bug report from ingame. Yay?

[willow.8209]

18 minutes ago, Bella Rikka.2387 said:

a copy/paste response that completely blows me off and illustrates that they don't bother to read the tickets

sometimes I think those ones are support bots (not just here but companies in general). Either that or low-trained employees that have basically a flowchart, if you're not on the flowchart you're out of luck.

[Asum.4960]

On 8/27/2023 at 2:38 AM, Aulmpiter.2956 said:

Because like many things in this game, it was a decision made by a spreadsheet and not someone who understands how the game is played. Someone saw something in the game that no one was ever really doing, and instead of sensibly trying to figure out why no one was doing it and fixing it (because that would require actual effort), they instead made it a daily requirement to squeeze people into doing it. Same with the Spirit Vestibule objective on day one.

Very well said. This game, and really the "AAA" development sphere as a whole, desperately needs actual game designers - not just data analysts. It's like they all fled into indie development, not that I blame them (having to actively design bad/unfun game elements a lot of times bc management want to sell the solution or inflate retention must be incredibly draining when you care about the medium and want to create something you can be proud of). 

But this is a problem that so noticeably permeates the entire game at this point. Not least of all even balance patches and profession/spec design. So many changes there are baffling to anyone with a deeper understanding of the game, until one realises it's mostly done just Data driven with no understanding of how the game actually works, why something isn't fun, what tools something lacks to be relevant, how to implement solutions, etc.

It's just the Data says engagement number right now is low, let's fix that - but without the knowledge or deeper understanding of why it is that way or how to (and also conversely, abandoning content with low engagement numbers left and right, without understanding why engagement is low, or what, often even very easy, steps could be taken to fix it).

Edited August 28, 2023 by Asum.4960

[Firefox.2348]

I wish dailies had a reroll button for instances like this. Thankfully was able to complete the mini dungeon thanks to a player with a commander tag. Got everyone out and ran us through, telling us to only auto to tag.

The achievement isn't hard or takes long but that really was an oversight. 

[Bella Rikka.2387]

7 hours ago, Chyro.1462 said:

I got a GM responding to my support tickets, but pretty much all he could tell me is to .. try the event again. And send a bug report from ingame. Yay?

So, basically, the GM is telling us two things:

1. We don't care about your issue, even though it's our fault.

2. You should now do our job for us because we don't communicate with our own dev team.

Seriously Arena Net, what the hell??? Now I have to make this public. You need to learn what Customer Service actually means. It certainly does not mean blow off, pass the buck, and tell the customer to do your job! Pathetic, unprofessional, and possibly a problem that could lead to killing the game. 😔

Copy/Paste of my boyfriend's Support Ticket and response from yesterday:

[Support Ticket Submission]

Aug 27, 2023, 06:56 PDT

Grand Valdhertz mini dungeon is bugged and has been bugged since EoD launch. This daily cannot be done and I have spent nearly an hour trying to map hop to get it done. I want my 40 astral acclaim, 1 gold and essence of luck that you have made it impossible to get for finishing the last daily. This seriously needs to be removed from the list of possible dailies by hot fix.

 

GM Treez (Guild Wars 2 Support)

Aug 27, 2023, 16:53 PDT

 
5 minutes ago
Hello,
 
We understand you're reaching out to us regarding an event that has stalled and is now blocking your progression to complete the daily quest from Wizard's Vault. Unfortunately, we Game Masters are unable to provide rewards for events that were attempted or completed. With this being the case, we'll have to ask you to complete the event once more.
 
Additionally, please submit an in-game bug report regarding this issue in order to help the appropriate team determine a cause/solution. Thank you for your cooperation!
 
If you happen to have any other questions or concerns, please do not hesitate to get back in touch. We are always here to help our valued players, such as yourself, with whatever issues or problems you may face.

Regards,

GM Treez
Guild Wars 2 Support Team
http://help.guildwars2.com/

 

Mon, Aug 28, 2023, 00:25
Subject: Re: [Guild Wars 2 Support] Re

That is unacceptable. The mini dungeon is not possible to complete because it is bugged and had been bugged for over a year. This has been EXTENSIVELY bug reported. Since EOD launched. It is still being extensively bug reported on the forums.

 

So this needs to be brought to the direct attention of the development team since it is now affecting literally the entire player base with a core feature of the game. I understand that you personally may not be able to do something about it, but something needs to be done to address this catastrophic failure. 

[Chyro.1462]

17 minutes ago, Bella Rikka.2387 said:

So, basically, the GM is telling us two things:

1. We don't care about your issue, even though it's our fault.

2. You should now do our job for us because we don't communicate with our own dev team.

Seriously Arena Net, what the hell??? Now I have to make this public. You need to learn what Customer Service actually means. It certainly does not mean blow off, pass the buck, and tell the customer to do your job! Pathetic, unprofessional, and possibly a problem that could lead to killing the game. 😔

Copy/Paste of my boyfriend's Support Ticket and response from yesterday:

[Support Ticket Submission]

Aug 27, 2023, 06:56 PDT

Grand Valdhertz mini dungeon is bugged and has been bugged since EoD launch. This daily cannot be done and I have spent nearly an hour trying to map hop to get it done. I want my 40 astral acclaim, 1 gold and essence of luck that you have made it impossible to get for finishing the last daily. This seriously needs to be removed from the list of possible dailies by hot fix.

 

GM Treez (Guild Wars 2 Support)

Aug 27, 2023, 16:53 PDT

 
5 minutes ago
Hello,
 
We understand you're reaching out to us regarding an event that has stalled and is now blocking your progression to complete the daily quest from Wizard's Vault. Unfortunately, we Game Masters are unable to provide rewards for events that were attempted or completed. With this being the case, we'll have to ask you to complete the event once more.
 
Additionally, please submit an in-game bug report regarding this issue in order to help the appropriate team determine a cause/solution. Thank you for your cooperation!
 
If you happen to have any other questions or concerns, please do not hesitate to get back in touch. We are always here to help our valued players, such as yourself, with whatever issues or problems you may face.

Regards,

GM Treez
Guild Wars 2 Support Team
http://help.guildwars2.com/

 

Mon, Aug 28, 2023, 00:25
Subject: Re: [Guild Wars 2 Support] Re

That is unacceptable. The mini dungeon is not possible to complete because it is bugged and had been bugged for over a year. This has been EXTENSIVELY bug reported. Since EOD launched. It is still being extensively bug reported on the forums.

 

So this needs to be brought to the direct attention of the development team since it is now affecting literally the entire player base with a core feature of the game. I understand that you personally may not be able to do something about it, but something needs to be done to address this catastrophic failure. 

Yeah, that's 1:1 the same response I got too. Just signed by another GM but the exact same text.

[Lucy.3728]

17 hours ago, Pifil.5193 said:

yay for dolyak escorts!

"Funny" thing was, that on my account with pve and pvp active I had 'escort 10 dollys' as weekly (I felt like the year of gw2 release all over again, uselessly following a dolly just for the sake of an event xD) BUT on my second account, where I only activated wvw, I had 'kill 10 dollys' instead xD

Proves: pve makes you soft.

[Maria Murtor.7253]

I'm waiting for Ogre wars being a requirement – an event chain which is bugged since the very beginning.

[Randulf.7614]

I’m sure Defence of Arah is just biding its time too 😂

[Moormur.3078]

All, if you haven't seen it, ArenaNet is issuing a fix for this:

 

[Celtic Lady.3729]

I just want to go back to viewing my vista, harvesting my nodes & doing 4 events in the flavor of the day map for my dailies. lol I kinda liked that system.

[Astralporing.1957]

31 minutes ago, Moormur.3078 said:

All, if you haven't seen it, ArenaNet is issuing a fix for this:

Let me guess - the dungeon itself will remain unfixed, we will just not speak about it again?

[Celtic Lady.3729]

The mini-dungeon should be instanced so we can get the grand chest and all the mini chests every time we play. If someone else finishes a room before you can do anything, you can't get that chest. It's dumb.

[Aulmpiter.2956]

1 hour ago, Astralporing.1957 said:

Let me guess - the dungeon itself will remain unfixed, we will just not speak about it again?

Since it's never worked right, ever, I'd have to assume being totally broken is just intended at this point. #TEAMWONTFIX

Unless there's not enough bugs in it, so you won't see me surprised to find a patch where they add in a few spots of no collision in the floor randomly, just to keep players on their toes.

[gousgou.5438]

On 8/27/2023 at 4:57 AM, Sparetent.9756 said:

So happy someone already made a post about this, I was just coming here to whine about this stupid daily being impossible to complete, and finally, someone else is having the same issue.

 

I don't have 24/7 to camp this stupid dungeon waiting for a single daily. No, I DO NOT want to do PvP dailies, I would rather NOT do ANY dailies than PvP! No, I do not want to do WvW dailies either.

 

Screeny

You mean you wish you could do a WvW or PvP daily and complete the 3 dailies. Because right now you are stuck with the bugged daily because YOU HAVE NO CHOICE until the next reset!

[Kaliwenda.3428]

They just removed this as a daily according to the latest Game Update post. 🙂