Felida Felix.9537 Posted March 14 Share Posted March 14 8 minutes ago, Piotrbov.6173 said: Had the same error. Password reset helped, but strangely in Security Tab I had authorized network which was pointing to another country I never was. Of course I have deleted it from account. Can someone check this tab and tell if there is strange IP there? I tried the pw reset again and now it worked, looked at the ip's but nothing strange, all near me in Germany. I still removed all of the other IPs just to be sure x.x Link to comment Share on other sites More sharing options...
Raizel.1839 Posted March 14 Share Posted March 14 I hope they fix it fast, because I would prefer not to change my password just for this. 4 Link to comment Share on other sites More sharing options...
GODh.3892 Posted March 14 Share Posted March 14 Same problems here! This has nothing to do with a problem on user's end. A password reset may "solve" this but why is it needed and who guarantees that this "solution" keeps working? 🫠 Link to comment Share on other sites More sharing options...
Felida Felix.9537 Posted March 14 Share Posted March 14 It's not a solution, it's a workaround, which most likely means it's not as high a priority for them as it would have been if the pw reset wouldn't work. 1 Link to comment Share on other sites More sharing options...
Angesombre.4630 Posted March 14 Share Posted March 14 I have a problem with the gw2 launcher and with the website. It says "The code you have entered is invalid. Please check your information and try again." While the pass mode has not changed. Version: 159271 Error code: 3051:1012:0:0 And on the website "A problem has occurred. Please try again in a few minutes", whereas when the password is wrong it says "The account name or password you have entered is invalid. Please check the information you have entered and try again". The password change worked for the gw launcher, but not for the website. Link to comment Share on other sites More sharing options...
Blur.3465 Posted March 14 Share Posted March 14 (edited) Same problem here. It made me freak out thinking I got hacked ahhhh. EDIT: Password reset helped solve it. Edited March 14 by Blur.3465 Link to comment Share on other sites More sharing options...
Dajova.5849 Posted March 14 Share Posted March 14 Had same error, thought i got hacked first, but no notifications from my SMS authenticator, so was really confused. Glad to see i'm not the only one. And yeah, reset password fixed it for me. Link to comment Share on other sites More sharing options...
LouWolfskin.3492 Posted March 14 Share Posted March 14 Sadly i can't even reset my passwort so i guess i'll have to wait for a fix. 2 Link to comment Share on other sites More sharing options...
rmaroney.7215 Posted March 14 Share Posted March 14 I had the same issue, was really worried that I had lost my GW2 account access (and I played since launch). Thankfully a password change fixed it. No idea what caused it though. Link to comment Share on other sites More sharing options...
bernstein adelheid.8590 Posted March 14 Share Posted March 14 The strangest thing about this issue, is that you can still log in in guild wars 1 just fine. This means that the issue is not the password itself, but how gw2 check your password. 1 Link to comment Share on other sites More sharing options...
Benjialarue.3790 Posted March 14 Share Posted March 14 I had the same issue. I changed my password to fixed it. 🤔 Link to comment Share on other sites More sharing options...
Maris.3164 Posted March 14 Share Posted March 14 (edited) Same problem here but also I never received the email to reset my password. Unless it's supposed to take a long time. EDIT: Received the email and reset my password. Works now. Edited March 14 by Maris.3164 Link to comment Share on other sites More sharing options...
Dumat.1479 Posted March 14 Share Posted March 14 Still no official statement from ArenaNet... 😞 1 Link to comment Share on other sites More sharing options...
rhion.4653 Posted March 14 Share Posted March 14 Same problem. I sent a ticket to the support, but still no response. I haven't tried to reset my password yet, since I am hoping Anet will resolve this issue without forcing players to change their passwords. We shall see. Also, some feedback from Anet would be nice, because it is obvious that many people struggle with the same thing. 1 Link to comment Share on other sites More sharing options...
gnash.7584 Posted March 14 Share Posted March 14 @Rubi Bayer.8493 Please any official statement to this incident. It is not normal to be forced out of the blue to change a password. Is there any data breach at ArenaNet? Are the launcher or the passwort reset page save? I'm worried about.. 3 1 1 Link to comment Share on other sites More sharing options...
Handsel.2891 Posted March 14 Share Posted March 14 Had to reset my password but could get in afterwards. Just adding this for more data. It looks like a bug to me... Link to comment Share on other sites More sharing options...
Bandini.6185 Posted March 14 Share Posted March 14 I have 3 accounts : 2 were created at launch (in fact a few days earlier, during Headstart Access period), and a third one created a few years after. Only the last one can log in. Link to comment Share on other sites More sharing options...
Poki.8235 Posted March 14 Share Posted March 14 @Regina Buenaobra.6193 Login issue here 😞 1 Link to comment Share on other sites More sharing options...
Linken.6345 Posted March 14 Share Posted March 14 No login issue on head start account tried it just now on europe server cluster. Link to comment Share on other sites More sharing options...
Kuno.2481 Posted March 14 Share Posted March 14 Ähmm.... I think Anet didn't see it in the last houres because they are sleeping in the night there. Or have we a supportteam in Europe too? */ponder & /shrug* 1 Link to comment Share on other sites More sharing options...
Damash.2754 Posted March 14 Share Posted March 14 (edited) I didn't changed anything and i was able to login in again. So it might be fixed now. Yo anet, where is my mount skin? 😛 Edited March 14 by Damash.2754 Link to comment Share on other sites More sharing options...
Andy.5981 Posted March 14 Share Posted March 14 Like everyone else in this thread I've been locked out all day. Just tried again and I've been able to log into the game and also the forums. It looks like they may have fixed the issue. Link to comment Share on other sites More sharing options...
Albadaran.1283 Posted March 14 Share Posted March 14 I did the reset password thing and it worked. No strange logins in security. Link to comment Share on other sites More sharing options...
Kronos.3695 Posted March 14 Share Posted March 14 Had the same problem and the workaround of password resetting worked. Link to comment Share on other sites More sharing options...
ArenaNet Staff Rubi Bayer.8493 Posted March 14 ArenaNet Staff Share Posted March 14 Hey everyone, I have been looking into this for you and have some info. Some player accounts were mistakenly required to reset their password. We apologize for the error--you can reset your password quickly here. For more details, visit this page. 2 2 Link to comment Share on other sites More sharing options...
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