Kung Fu Tea Promotion [Merged]

Menadena.7482 · September 10, 2018

@NicholaLord.2630 said:nvm edited I have the answer

So what was the conclusion? It does seem to be sinking but hard to tell if that is because of the amount of posts or what. There are a LOT of stickies and your eye automatically skims all those titles.

RoseofGilead.8907 · September 10, 2018

@Menadena.7482 said:
@NicholaLord.2630 said:nvm edited I have the answer

So what was the conclusion? It does seem to be sinking but hard to tell if that is because of the amount of posts or what. There are a LOT of stickies and your eye automatically skims all those titles.

If you mean thread sinking, I don't think it is sinking. Edit: Yeah, after I posted this, the thread immediately went to the top of the non-stickied posts.

MaxRunes.8695 · September 10, 2018

@creepyXtina.2560 said:Guys. I have a question: I still have like 4 codes from an EU friend (who got over 100 codes from the App like a week ago) I wanted to give to friends, but I decided to wait for an official Anet statement, cause I was concerned Anet would ban non US people or something. Since we apparently are not getting any statement, do you guys think it’s alright to give the codes away (hoping they still work)?

They have disabled the codes from my mail. So I doubt any work. My friends aren't working either.

Menadena.7482 · September 10, 2018

I am going to guess the KFT facebook is still doing the 'all is well' bit? I wonder what they will do if there is no resolution this week since we got a non-announcement Friday?

Mewcifer.5198 · September 10, 2018

A third of the way through the promotion time, I have yet to be able to get my outfit. Took days just to be able to link my FB and I am pretty sure I only managed to do that because their servers stopped being spammed after they paused the promotion.

I really wonder what will be done if the promotion is never unpaused and they just don't bring it back.

Menadena.7482 · September 10, 2018

Ugh, it looks like I can not take part in their sweepstakes anyway. Their menu advertises non lactose milk in some drinks so assumed I could use that in the drink by just having them substitute that milk instead. Wrong. It seems what they use is lactaid (seriously? that is just dairy milk with the lactose removed), unlike any other place I have been that uses some dairy milk alternative. Vegan gamers beware!

Gaile Gray.6029 · September 10, 2018

Hey there,

I have seen questions in this thread about the localization and presentation of information on our website or in our launcher. So here's some info on those things, because I think it's interesting in an even broader sense and having this info may help in the future:

Q: Why did ArenaNet post the promotion in all game-supported languages? If it is US-only, why wasn’t it posted only in English?

A: We localize by language, not location. That is to say, we don’t offer languages based solely on the country in which that language originated, but to support the languages spoken by our players, wherever they live or may be at any given time. For example, let’s look at the Spanish language: We localize in Spanish not just for residents of Spain, but for players who speak Spanish anywhere around the world, and if you think about it, Spanish is spoken in many countries across several continents.

When we add something to the website or the launcher, we do it in all four game-supported languages. I honestly cannot remember seeing something on the launcher that didn’t appear in DE, EN, ES, and FR because once we use the launcher for a message, it goes out in all languages by default. I believe we do not have a way of limiting the reach of the launcher's presentation to any single language. It's sort of an "all or nothing" presentation.

I hope that clarifies why the promotion was posted as it was. The multiple-language presentation had nothing to do with the nature of this particular promotion, but simply represents our usual publication practices.

Q: Why did ArenaNet remove mention of the promotion from the website and the launcher?

A: We removed the promotion from our website and launcher because it currently is paused by Kung Fu Tea while they work out distribution issues on their side. It doesn't seem appropriate to link to a paused promotion, so that's why that linked message or image was disabled.

ClaraFee.2579 · September 10, 2018

Folks outside the US - there's nothing nefarious going on with the promotion. If it was listed as worldwide originally, then it was clearly an oversight that has since been corrected. ArenaNet has run numerous promotions in the past that pertain only to US residents, so this shouldn't be a surprise. Moreover, you can count on future promotions being targeted at US residents, too. This is how nearly all US promotions work across innumerable product lines and brands.

The reason for this is that there are a whooole lot of international tax and related considerations that function as an obstacle to giving out freebies across borders. If ArenaNet could include you in the promotion without burden, then they surely would.

So please, stop directing your rage-comments at ArenaNet. It makes much more sense for you to accept that this is just how business is done and not take it personally, than for you to rant and look like a jerk or a child on the forums. I don't want to say, "just get over it" - but really, it's time to calm down and move on.

Menadena.7482 · September 10, 2018

@"ClaraFee.2579" said:Folks outside the US - there's nothing nefarious going on with the promotion. If it was listed as worldwide originally, then it was clearly an oversight that has since been corrected. ArenaNet has run numerous promotions in the past that pertain only to US residents, so this shouldn't be a surprise. Moreover, you can count on future promotions being targeted at US residents, too. This is how nearly all US promotions work across innumerable product lines and brands.
The reason for this is that there are a whooole lot of international tax and related considerations that function as an obstacle to giving out freebies across borders. If ArenaNet could include you in the promotion without burden, then they surely would.
So please, stop directing your rage-comments at ArenaNet. It makes much more sense for you to accept that this is just how business is done and not take it personally, than for you to rant and look like a jerk or a child on the forums. I don't want to say, "just get over it" - but really, it's time to calm down and move on.

The complaint was not that it was US-only as very few people (if any) complained about the sweepstakes being US-only as it said that from the start. The complaint was the terms changed after the start of the promotion.

Holykitten.3064 · September 10, 2018

@Menadena.7482 said:Ugh, it looks like I can not take part in their sweepstakes anyway. Their menu advertises non lactose milk in some drinks so assumed I could use that in the drink by just having them substitute that milk instead. Wrong. It seems what they use is lactaid (seriously? that is just dairy milk with the lactose removed), unlike any other place I have been that uses some dairy milk alternative. Vegan gamers beware!

You'd think they'd atleast offer almond/hazlenut/nut-derived milk?

KaryuZeir.9346 · September 10, 2018

@Yamazuki.6073 said:
@KaryuZeir.9346 said:
@Vash.2386 said:The USA is a multi-language country.
Just because it was advertised on the EU launcher and in a different language does not automatically mean it was meant for the EU.
There are plenty of people living in the US who speak a foreign language and would download the game in that language. Just as there also are many people who live in the US who play on an EU or OCX server.

Sorry but this is a very ridiculous statement, many other countries have ppl that speak different languages living in them, and you'll never see stuff translated to every single one of their languages just because of that.

There's a reason of why english is considered ''universal language''... if someone wants to travel abroad, they need to learn to speak english to communicate and understand stuff in their destination because of this. In the different countries, texts are translated to english for foreigners to understand, not multiple languages.

So in this case, if it really was for ''US only'', having the text in english would be more than enough for US players to understand, and hence no need to translate anything. And even so, they translated this to other languajes, giving the chance for all their players around the world to understand even if they don't speak english.

Federally English is not the official language, and some states have French/German/Spanish/Portuguese as official languages alongside English. In fact, if you only knew English in many regions of the US then you would be limiting yourself in regards to job opportunities because many people don't know English well. English is only a primary for school, and even then, many schools force you to learn one of the earlier languages between middle and high school.

I don't know which different languages ppl speak in the different states of the US, but English is still the main one, tho I agree that In therms of job opportunities is always an advantage to be able to speak more than 1 language.

And actually when I said that it was ''universal language'', I meant that English is the one ppl outside of the US need to speak or at least understand to communicate with other countries that speak a different one. For example: Someone from Spain trying understand stuff or to talk with ppl from other countries like Japan, Canada, Germany, etc., all of them speak a completely different language, so they need to learn English to solve this issue and be able to understand one another, tho in some countries there's a very small amount of ppl that actually learns to speak it...

Anyway, this has nothing to do with the discussion in this post lol, so I'll just add that even if some ppl in the other states of US can speak or not some of those languages you mentioned, it still doesn't really explain why Anet had the necessity to translate all the stuff in this promotion. The only reason to do something like that is to help ppl that don't speak english understand what is it all about, and that would of course be for ppl outside of the US :/ :/

KaryuZeir.9346 · September 10, 2018

@KaryuZeir.9346 said:
@Yamazuki.6073 said:
@KaryuZeir.9346 said:
@Vash.2386 said:The USA is a multi-language country.
Just because it was advertised on the EU launcher and in a different language does not automatically mean it was meant for the EU.
There are plenty of people living in the US who speak a foreign language and would download the game in that language. Just as there also are many people who live in the US who play on an EU or OCX server.

Sorry but this is a very ridiculous statement, many other countries have ppl that speak different languages living in them, and you'll never see stuff translated to every single one of their languages just because of that.

There's a reason of why english is considered ''universal language''... if someone wants to travel abroad, they need to learn to speak english to communicate and understand stuff in their destination because of this. In the different countries, texts are translated to english for foreigners to understand, not multiple languages.

So in this case, if it really was for ''US only'', having the text in english would be more than enough for US players to understand, and hence no need to translate anything. And even so, they translated this to other languajes, giving the chance for all their players around the world to understand even if they don't speak english.

Federally English is not the official language, and some states have French/German/Spanish/Portuguese as official languages alongside English. In fact, if you only knew English in many regions of the US then you would be limiting yourself in regards to job opportunities because many people don't know English well. English is only a primary for school, and even then, many schools force you to learn one of the earlier languages between middle and high school.

I don't know which different languages ppl speak in the different states of the US, but English is still the main one, tho I agree that In therms of job opportunities is always an advantage to be able to speak more than 1 language.

And actually when I said that it was ''universal language'', I meant that English is the one ppl outside of the US need to speak or at least understand to communicate with other countries that speak a different one. For example: Someone from Spain trying understand stuff or to talk with ppl from other countries like Japan, Canada, Germany, etc., all of them speak a completely different language, so they need to learn English to solve this issue and be able to understand one another, tho in some countries there's a very small amount of ppl that actually learns to speak it...

Anyway, this has nothing to do with the discussion in this post lol, so I'll just add that even if some ppl in the other states of US can speak or not some of those languages you mentioned, it still doesn't really explain why Anet had the necessity to translate all the stuff in this promotion. The only reason to do something like that is to help ppl that don't speak english understand what is it all about, and that would of course be for ppl outside of the US :/ :/

Nvm, Gaile just posted something about that while I was typing lol. But leaving that aside the real problem persists... why the sudden change of the terms of the promotion in middle of it... also if it was originally intended to be for only US players, then why the codes could also be obtained by ppl from outside of the US AND work too while claiming the stuff in the game. If it really was intended to be limited like that, then at least the codes shouldn't have been able to work if you're not an US player.

Mewcifer.5198 · September 10, 2018

@KaryuZeir.9346 said:
@KaryuZeir.9346 said:
@Yamazuki.6073 said:
@KaryuZeir.9346 said:
@Vash.2386 said:The USA is a multi-language country.
Just because it was advertised on the EU launcher and in a different language does not automatically mean it was meant for the EU.
There are plenty of people living in the US who speak a foreign language and would download the game in that language. Just as there also are many people who live in the US who play on an EU or OCX server.