DX11 Crash Issue

[Bruized.3820]

58 minutes ago, Mirth.3204 said:

 

Try turning off your anti virus. That worked for me. I posted about it earlier in this thread.

Thanks Mirth,

Seems to have worked for me (using Trend Micro).  Not really comfortable leaving virus protection off just so I can play tho.

[Bruized.3820]

1 minute ago, Bruized.3820 said:

Thanks Mirth,

Seems to have worked for me (using Trend Micro).  Not really comfortable leaving virus protection off just so I can play tho.

Update,  apparently virus protection only had to be off while launcher was doing its download.  Have restarted virus protection now and can still log in

[ZerotheFang.5890]

do not know if related but thunderhead keep north meta crashed me and my group like 3 times once before 1 during and one after, i have had 2 crashes during north meta

[Kraizer.7149]

Hello, my game always crash after i enable dx11 (I don't have 30 character slots).

Edited September 22, 2021 by Kraizer.7149

[Sage.9458]

9 hours ago, JanSaedal.8134 said:

i can login, but game shut down when i select a character  to use. happened after update today

That is me too.

[Blockhead Magee.3092]

WvW crashing over and over again.  Generally when the zergs coming together.  DX11 enabled. 

[Lamia.1860]

The following settings helped me to avoid crashes using DirectX11:

1. Set the DirectX11 off

2. Restart

3. Set DX11 on, but do not restart yet.

4. On the graphics section, set your video refresh rate to 60 Hz

5. Full Screen Resolution

6. Restart

 

Test the game in the mode you are having the crashes.  Mine was WvW and so far it stopped crashing.  Hope this one help you enjoy DX11 while playing.  Remember: Don't get mad at Anet about the DX11 crashes, since it is in BETA stage, so anything in BETA stage has its bug and we are helping them to find out what they didn't found during dev test. That is the idea of the BETA TESTINGS.  Big hugs for you guys, gals and no binary. 😚

[amerhaym.6874]

Dear friends, as the person above wrote, remove ARCDPS and everything will work like this from crashes with major updates of the game!

[Prime.1269]

6 hours ago, Prime.1269 said:

Less than 30 characters, no add-ons, no overlays, dx11 enabled, windowed fullscreen, up to date gpu drivers. Game freezes in group fights in Thunderhead Peaks events. Windows closes it after a while, but no client crash error popup.

 

After the last crash patch, I'm crashing constantly in Mistlock seconds after loading in, with dx11 on. No issues with it off. Just adding another 2 cents.

[Upgrayedd.2546]

i still can't even get it to boot. click the launcher it pops up for about a second then immediately crashes. tried a few of the things i could that people have mentioned but still nothing.

[seacor.7082]

I am experiencing sporadic game client crashes where the client either hangs/freezes (not responding in windows task manager) requiring an”End Task” or the client just closes itself back to the windows desktop. No launcher issues. The crashes have gone away after disabling DirectX 11..

5  character slots (4 in use).

No mods.

No UI Overlays.

I am running Windows 10, i7-9750H and Nvidia GeForce RTX 2060.

Edited September 22, 2021 by seacor.7082
Additional info

[pepi.9504]

Every time I went into WvW I get a crash on DX11. I can log in and do stuff , but in WvW I get crashes. I am with the most recent GPU drive. Please Fix. Also happens mostly on the new reve elite spec. 

[Anthonev.6452]

I also had a game crash (screen freeze) with DX11 enabled (both in WvW and Thunderhead peaks) using non Beta character. There is no crash dump file in the GW2 folder, as its a complete freeze and have to force close.

System specs are:

CPU: Ryzen 5900X

GPU: GTX 1070 Ti (driver: 471.68)

RAM: 32GB

OS: Windows 10 (build 19043.1237)

Addons: None

Event Viewer recorded the following info:

Quote

Gw2-64.exe

1.0.0.1

1464

01d7af162d65ba5e

3

H:\Guild Wars 2\Gw2-64.exe

16621ac8-e7d4-4e2d-a8df-5dc04c4327b8

Unknown

55006E006B006E006F0077006E0000000000

---

Binary data:

In Words

0000: 006E0055 006E006B 0077006F 0000006E
0010: 0000

In Bytes

0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

 

[Parzival.9340]

I don't have 30 character slots and third-party program, but I still got crashed minutes into the game.

[Quench.7091]

I'm currently Beta testing the DX11. I've had a crash without a prompt to send an error, so I'll post my crash log and event here. I'm assuming it's DX11 related, but I am not certain that it is. The log states that a texture's dimensions were too small, among other errors. Sounds like it could be a DX11 subject.

 

Arenanet.log

Spoiler

*--> Crash <--*
Assertion: [DLOST] D:\Perforce\Live\NAEU\v2\Code\Arena\Engine\Gr\Bgfx\External\bgfx\src\renderer_d3d11.cpp:2321: Device is lost. FAILED 0x887a0005 DXGI_ERROR_DEVICE_REMOVED (DXGI_ERROR_DEVICE_REMOVED)  
File: D:\Perforce\Live\NAEU\v2\Code\Arena\Engine\Gr\Bgfx\BgfxUtils.cpp(159)
App: Gw2-64.exe 
Pid: 18532
BaseAddr: 00007FF76D210000
ProgramId: 101
Build: 119984
When: 2021-09-22T02:11:23Z 2021-09-21T22:11:23-04:00
Uptime:   0 days  1:21:49
Flags: 0
DumpFile: Crash.dmp

*--> System <--*
Name: 2cd51dd9
IpAddr: 192.168.12.176
Processors: 16 [AuthenticAMD:15:1:0]
OSVersion: Windows 10.0 (64 bit)

*--> System Memory <--*
Physical: 52103MB/65461MB  79%
Paged:    60258MB/75189MB  80%
Virtual:  134206998MB/134217727MB  3%
Load: 20%
CommitTotal:  14931MB
CommitLimit:  75189MB
CommitPeak:   35207MB
SystemCache:  42511MB
HandleCount:  561211
ProcessCount:   251
ThreadCount:   3755

*--> Process Memory <--*
Private:         4703MB
WorkingSet:      2754MB
PeakWorkingSet:  3232MB
PageFaults:  26877871

*--> Memory Category Usage (Inclusive) <--*
[Category]              [Size(MB)]  [Count]     
Root                    1893.06     1036956     
Programmer Data         1249.07     416572      
Engine                  757.19      175861      
Uncategorized           538.34      582585      
Model-Programmer        366.86      55529       
Model Granny            362.07      22292       
Game                    329.96      185409      
Gr                      316.14      89887       
Content                 239.30      61787       
DDI                     168.77      21881       
Collections             109.28      14928       
Dictionary              106.23      5413        
Gr Umbra                68.27       6117        
Text                    67.57       6309        
Art Assets              65.36       16002       
Map                     54.10       26086       
Gr Material             52.04       11418       
Map Zone                48.82       9515        
Character Models        44.53       2845        
Composite Models        43.98       980         
Collide                 40.30       21797       
Composite Tex Pool      35.85       79          
Composite Tex           35.85       79          
I/O                     30.80       1215        

*--> Memory Category Usage (Exclusive) <--*
[Category]              [Size(MB)]  [Count]     
Uncategorized           538.34      582585      
Model Granny            362.07      22292       
Content                 239.30      61787       
DDI                     168.36      5451        
Dictionary              106.23      5413        
Gr Umbra                68.27       6117        
Text                    67.57       6309        
Gr Material             52.04       11418       
Map Zone                48.82       9515        
Composite Tex Pool      35.85       79          
Archive                 29.40       38          
Collide                 22.84       4168        
Collide Havok           13.76       16643       
Composite               13.44       2090        
Gr Model                11.16       18820       
Frame                   11.16       110         
Audio                   10.52       1657        
Audio FMOD              9.56        2668        
Composite Packfile      7.98        211         
Terrain Geo             7.61        736         
Gr Cloud                6.67        13994       
Game                    6.43        36536       
Model-Programmer        4.52        23658       
Debugging               4.01        79          

*--> DllList <--*
00007FF76D210000 - D:\Program Files\Guild Wars 2\Gw2-64.exe
00007FFA0B050000 - C:\Windows\SYSTEM32\ntdll.dll
00007FFA0A3D0000 - C:\Windows\System32\KERNEL32.DLL
00007FFA08CB0000 - C:\Windows\System32\KERNELBASE.dll
00007FFA05FF0000 - C:\Windows\SYSTEM32\apphelp.dll
00007FFA0A220000 - C:\Windows\System32\USER32.dll
00007FFA08FD0000 - C:\Windows\System32\win32u.dll
00007FFA0ACC0000 - C:\Windows\System32\GDI32.dll
00007FFA088B0000 - C:\Windows\System32\gdi32full.dll
00007FFA09000000 - C:\Windows\System32\msvcp_win.dll
00007FFA089C0000 - C:\Windows\System32\ucrtbase.dll
00007FFA0AE60000 - C:\Windows\System32\ADVAPI32.dll
00007FFA0AB10000 - C:\Windows\System32\msvcrt.dll
00007FFA0AF70000 - C:\Windows\System32\sechost.dll
00007FFA09C60000 - C:\Windows\System32\RPCRT4.dll
00007FFA0A510000 - C:\Windows\System32\WS2_32.dll
00007FFA08AC0000 - C:\Windows\System32\WINTRUST.dll
00007FFA09DF0000 - C:\Windows\System32\PSAPI.DLL
00007FFA0A580000 - C:\Windows\System32\ole32.dll
00007FF9FF230000 - C:\Windows\SYSTEM32\VERSION.dll
00007FFA03560000 - C:\Windows\SYSTEM32\WTSAPI32.dll
00007FF9FD5C0000 - C:\Windows\SYSTEM32\WINMM.dll
00007FFA09EC0000 - C:\Windows\System32\combase.dll
00007FFA0AD80000 - C:\Windows\System32\OLEAUT32.dll
00007FFA09520000 - C:\Windows\System32\SHELL32.dll
00007FF9E57D0000 - C:\Windows\SYSTEM32\MSACM32.dll
00007FFA08B50000 - C:\Windows\System32\CRYPT32.dll
00007FF9ED900000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.1151_none_91a40286cc884949\gdiplus.dll
00007FF9ED0B0000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_792d1c772443f647\COMCTL32.dll
00007FF9EFC10000 - C:\Windows\SYSTEM32\winmmbase.dll
00007FF9EC460000 - C:\Windows\SYSTEM32\MSIMG32.dll
00007FF9D8F00000 - C:\Windows\SYSTEM32\USP10.dll
00007FF9ED170000 - C:\Windows\SYSTEM32\Secur32.dll
00007FFA08130000 - C:\Windows\SYSTEM32\CRYPTBASE.DLL
00007FFA08630000 - C:\Windows\SYSTEM32\SSPICLI.DLL
00007FFA0AD50000 - C:\Windows\System32\IMM32.DLL
00007FFA08350000 - C:\Windows\SYSTEM32\MSASN1.dll
00007FFA08820000 - C:\Windows\System32\bcryptPrimitives.dll
00007FFA00590000 - C:\Windows\SYSTEM32\dbghelp.dll
00007FFA06890000 - C:\Windows\SYSTEM32\windows.storage.dll
00007FFA081C0000 - C:\Windows\SYSTEM32\Wldp.dll
00007FFA09E00000 - C:\Windows\System32\SHCORE.dll
00007FFA09D90000 - C:\Windows\System32\shlwapi.dll
00007FFA086B0000 - C:\Windows\SYSTEM32\profapi.dll
00007FFA06690000 - C:\Windows\SYSTEM32\kernel.appcore.dll
00007FFA08B20000 - C:\Windows\System32\bcrypt.dll
00007FFA06130000 - C:\Windows\system32\uxtheme.dll
00007FFA07060000 - C:\Windows\SYSTEM32\dxgi.dll
00007FFA02A30000 - C:\Windows\SYSTEM32\dxcore.dll
00007FFA08F80000 - C:\Windows\System32\cfgmgr32.dll
00007FFA0ABB0000 - C:\Windows\System32\clbcatq.dll
00007FFA07580000 - C:\Windows\SYSTEM32\ntmarta.dll
00007FF9EBC90000 - C:\Windows\system32\napinsp.dll
00007FF9EBC40000 - C:\Windows\system32\pnrpnsp.dll
00007FFA03480000 - C:\Windows\system32\wshbth.dll
00007FFA050F0000 - C:\Windows\system32\NLAapi.dll
00007FFA07BC0000 - C:\Windows\SYSTEM32\IPHLPAPI.DLL
00007FFA07F20000 - C:\Windows\System32\mswsock.dll
00007FFA07C10000 - C:\Windows\SYSTEM32\DNSAPI.dll
00007FFA0AE50000 - C:\Windows\System32\NSI.dll
00007FF9EBC20000 - C:\Windows\System32\winrnr.dll
00007FF9F8790000 - C:\Windows\System32\fwpuclnt.dll
00007FF9F8870000 - C:\Windows\System32\rasadhlp.dll
00007FFA0A9F0000 - C:\Windows\System32\msctf.dll
00007FF9F9620000 - C:\Windows\SYSTEM32\textinputframework.dll
00007FFA05810000 - C:\Windows\System32\CoreUIComponents.dll
00007FFA05B70000 - C:\Windows\System32\CoreMessaging.dll
00007FFA04F90000 - C:\Windows\SYSTEM32\wintypes.dll
00007FF9FFCA0000 - C:\Windows\SYSTEM32\WindowsCodecs.dll
00007FF9F89D0000 - C:\Windows\SYSTEM32\TextShaping.dll
00007FF9BCE10000 - C:\Users\bradl\AppData\Local\Temp\gw2cache-{43E8CD6B-A984-26FA-68CD-E84384A9FA26}\CoherentUI64.dll
00007FF9F1D90000 - C:\Windows\SYSTEM32\d3d9.dll
00007FFA064B0000 - C:\Windows\SYSTEM32\dwmapi.dll
00007FFA08110000 - C:\Windows\SYSTEM32\CRYPTSP.dll
00007FFA07830000 - C:\Windows\system32\rsaenh.dll
00007FFA0A790000 - C:\Windows\System32\imagehlp.dll
00007FFA07030000 - C:\Windows\SYSTEM32\gpapi.dll
00007FF9ECF30000 - C:\Windows\System32\cryptnet.dll
00007FFA02A20000 - C:\Windows\SYSTEM32\WINNSI.DLL
00007FF9F8880000 - C:\Windows\SYSTEM32\WINHTTP.dll
00007FFA01F20000 - C:\Windows\SYSTEM32\dhcpcsvc6.DLL
00007FFA02440000 - C:\Windows\SYSTEM32\dhcpcsvc.DLL
00007FF9EE7A0000 - C:\Windows\SYSTEM32\webio.dll
00007FFA08570000 - C:\Windows\SYSTEM32\DPAPI.dll
00007FFA074D0000 - C:\Windows\SYSTEM32\WINSTA.dll
00007FFA046B0000 - C:\Windows\SYSTEM32\d3d11.dll
00007FF9CA960000 - C:\Windows\SYSTEM32\dxgidebug.dll
00007FF9FD5F0000 - C:\Windows\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\aticfx64.dll
00007FF9FD580000 - C:\Windows\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\atiuxp64.dll
00007FF9FB5E0000 - C:\Windows\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\atidxx64.dll
00007FFA090A0000 - C:\Windows\System32\SETUPAPI.dll
00007FF9FB5B0000 - C:\Windows\SYSTEM32\amdihk64.dll
00007FFA05110000 - C:\Windows\SYSTEM32\dcomp.dll
00007FF9FB030000 - C:\Windows\System32\MMDevApi.dll
00007FFA08510000 - C:\Windows\System32\DEVOBJ.dll
00007FF9E69D0000 - C:\Windows\SYSTEM32\wdmaud.drv
00007FFA012F0000 - C:\Windows\SYSTEM32\ksuser.dll
00007FFA01FC0000 - C:\Windows\SYSTEM32\AVRT.dll
00007FF9F64A0000 - C:\Windows\SYSTEM32\AUDIOSES.DLL
00007FFA07CE0000 - C:\Windows\SYSTEM32\powrprof.dll
00007FFA07BA0000 - C:\Windows\SYSTEM32\UMPDC.dll
00007FF9E6A70000 - C:\Windows\SYSTEM32\msacm32.drv
00007FF9E6A60000 - C:\Windows\SYSTEM32\midimap.dll
00007FFA062B0000 - C:\Windows\SYSTEM32\resourcepolicyclient.dll
00007FF9BAA80000 - D:\Program Files\Guild Wars 2\bin64\CoherentUI64.dll
00007FF9FF550000 - C:\Windows\SYSTEM32\mscms.dll
00007FFA08670000 - C:\Windows\SYSTEM32\USERENV.dll
00007FF9FF320000 - C:\Windows\SYSTEM32\ColorAdapterClient.dll
00007FF9E4BB0000 - C:\Windows\SYSTEM32\icm32.dll

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.19041.867 (64/32-bit compatible)]

*-->  Thread 0x23f0 <--*

*--> Trace <--*
Pc                Rt                : Args
00007ff7`6d2e91e5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`6d3a33f3 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`6d38655f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`6d387029 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`6d386d33 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`6d3946ad 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`6d39483d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`6d39492e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ffa`0a3e7034 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ffa`0b0a2651 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 

*--> Thread registers <--*
rax=0000000000000001 rbx=00007ff76ec5a3b0 rcx=000000eaf15fd500
rdx=0000000000000200 rsi=00007ff76ec590c0 rdi=000000000000009f
rip=00007ff76d2e9181 rsp=000000eaf15fd4a0 rbp=000000eaf15fdc80
 r8=00000000000000be  r9=000000000000000a r10=0000000000000000
r11=000000eaf15fda36 r12=000000eaf15ffcf0 r13=0000000000000000
r14=0000000000000911 r15=0000000000000004
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00007FF76EC5A390  00657361`656c6552 3a732520`5d73255b 0a732520`3a756825 00000000`00000000 
rbx +0 00007FF76EC5A3B0  6f667265`505c3a44 6576694c`5c656372 32765c55`45414e5c 72415c65`646f435c 
rbx+32 00007FF76EC5A3D0  69676e45`5c616e65 67425c72`475c656e 55786667`425c7866 7070632e`736c6974 
rcx-32 000000EAF15FD4E0  000000ea`f15fdc18 00007ff7`6d2e9181 000000ea`f15fd4a0 000000ea`f15fdc80 
rcx +0 000000EAF15FD500  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
rcx+32 000000EAF15FD520  00000000`00000000 00000000`00000000 00001fa6`0010000f 0053002b`002b0033 

*--> Code <--*
00007ff7`6d2e9161  8d4c2440 e83637fe ff488d0d 6f7a4402 .L$@.67..H..ozD.
00007ff7`6d2e9171  e8fa5cfe ff488d4c 2460ff15 a7514d01 ..\..H.L$`...QM.
00007ff7`6d2e9181  488b8424 58010000 4c8d0570 864e0148 H..$X...L..p.N.H
00007ff7`6d2e9191  89442448 488d9424 30050000 488b8424 .D$HH..$0...H..$
00007ff7`6d2e91a1  f8000000 4885db48 89442450 448bcf48 ....H..H.D$PD..H
00007ff7`6d2e91b1  8b842400 0100004c 0f45c348 89442458 ..$....L.E.H.D$X

*--> Stack <--*
000000ea`f15fd4a0  00007ff7`6ec5a3b0 00000000`00000000 00000000`00000000 00000000`00000000 ...n............................
000000ea`f15fd4c0  000000ea`f15fd4e8 000000ea`f15fd500 00000000`00000000 00000000`00000000 .._......._.....................
000000ea`f15fd4e0  000000ea`f15fdc18 00007ff7`6d2e9181 000000ea`f15fd4a0 000000ea`f15fdc80 .._........m......_......._.....
000000ea`f15fd500  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd520  00000000`00000000 00000000`00000000 00001fa6`0010000f 0053002b`002b0033 ........................3.+.+.S.
000000ea`f15fd540  00000202`002b002b 00000000`00000000 00000000`00000000 00000000`00000000 +.+.............................
000000ea`f15fd560  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 ................................
000000ea`f15fd580  000000ea`f15fd500 00000000`00000200 00007ff7`6ec5a3b0 000000ea`f15fd4a0 .._................n......_.....
000000ea`f15fd5a0  000000ea`f15fdc80 00007ff7`6ec590c0 00000000`0000009f 00000000`000000be .._........n....................
000000ea`f15fd5c0  00000000`0000000a 00000000`00000000 000000ea`f15fda36 000000ea`f15ffcf0 ................6._......._.....
000000ea`f15fd5e0  00000000`00000000 00000000`00000911 00000000`00000004 00007ff7`6d2e9181 ...........................m....
000000ea`f15fd600  00000000`0000027f 00000000`00000000 00000000`00000000 0002ffff`00001fa6 ................................
000000ea`f15fd620  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd640  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd660  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd680  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd6a0  5f524f52`52455f49 525f4543`49564544 5f454349`5645445f 29444556`4f4d4552 I_ERROR_DEVICE_R_DEVICE_REMOVED)
000000ea`f15fd6c0  00000000`3f800000 00000000`00000000 00000000`00000000 00000000`00000000 ...?............................
000000ea`f15fd6e0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd700  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd720  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd740  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd760  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd780  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd7a0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000ea`f15fd7c0  00000000`00000000 00000000`00000000 00000000`00000000 000000ea`f15fd931 ........................1._.....
000000ea`f15fd7e0  00000000`00000000 00007ff7`6d3a327e 00000000`00000000 00007ff7`6d3e1242 ........~2:m............B.>m....
000000ea`f15fd800  00000000`00000000 00000000`00000000 00007ff7`6e7cd1cc 00000000`00000000 ..................|n............
000000ea`f15fd820  35303030`00000000 00000000`00000000 00000000`00000000 00007ff7`6d3a2e8c ....0005..................:m....
000000ea`f15fd840  0000a056`77c870de 00000000`00000000 000000ea`f15fdb70 000000ea`f15fd9f8 .p.wV...........p._......._.....
000000ea`f15fd860  000000ea`f15fdb70 000000ea`f15fd9f8 00000000`00000000 00007ff7`6d3e1e9b p._......._...............>m....
000000ea`f15fd880  00000000`00000008 000000ea`f15fd980 000000ea`f15fdb90 00000000`00000030 .........._......._.....0.......

*--> Error Logs <--*
 count exceeded
02:08:44Z Failed to create audio script - maximum loaded script count exceeded
02:08:44Z Failed to create audio script - maximum loaded script count exceeded
02:08:44Z Failed to create audio script - maximum loaded script count exceeded
02:08:44Z Failed to create audio script - maximum loaded script count exceeded
02:08:45Z Failed to create audio script - maximum loaded script count exceeded
02:08:45Z Failed to create audio script - maximum loaded script count exceeded
02:09:32Z Failed to create audio script - maximum loaded script count exceeded
02:09:32Z Failed to create audio script - maximum loaded script count exceeded
02:09:32Z Failed to create audio script - maximum loaded script count exceeded
02:09:40Z Failed to create audio script - maximum loaded script count exceeded
02:09:40Z Failed to create audio script - maximum loaded script count exceeded
02:09:40Z Failed to create audio script - maximum loaded script count exceeded
02:09:40Z Failed to create audio script - maximum loaded script count exceeded
02:09:40Z Failed to create audio script - maximum loaded script count exceeded
02:09:48Z NULL REWARD TRACK: 385D1640-ED8B-E111-809D-78E7D1936EF0
02:09:48Z NULL REWARD TRACK: 385D1640-ED8B-E111-809D-78E7D1936EF0
02:09:48Z Texture missing mip chain: 0x147880
02:09:48Z Texture missing mip chain: 0x147884
02:09:48Z Texture missing mip chain: 0x14787f
02:09:48Z Texture missing mip chain: 0x00ecaf
02:09:53Z Debug token '0x00000000000266FA': Lightning ran out of space for new bolts.
02:09:53Z Content is referencing a propID that doesn't exist propId='1512065984907714401'
02:09:53Z Content is referencing a propID that doesn't exist propId='1483937236966776403'
02:09:53Z Content is referencing a propID that doesn't exist propId='1502432776989712323'
02:10:01Z Failed to write user-preferences.
02:10:39Z Model '0x0e617c': Permutation 'sword' not found, auto selecting permutation
02:10:56Z Texture '0x03539b' dimensions too small
02:10:56Z Loading '0x03539b' texture failed
Crashed at 02:11:23Z

*--> Graphics Device Info <--*
VendorId    = 0x1002
DeviceId    = 0x73bf
Version     = 0
Description = AMD Radeon RX 6800
Compat      = 0x000000000f7ff0bf
VidMem      = 0 MB

 

 

Event Viewer Entry
9/22/2021 2:07:49 AM

Spoiler

Faulting application name: Gw2-64.exe, version: 1.0.0.1, time stamp: 0x614a5b57
Faulting module name: ntdll.dll, version: 10.0.19041.1202, time stamp: 0x4f115fac
Exception code: 0xc0000374
Fault offset: 0x00000000000ff199
Faulting process id: 0xcc4
Faulting application start time: 0x01d7af57ea483b9d
Faulting application path: D:\Program Files\Guild Wars 2\Gw2-64.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3e2b6852-5049-4887-8468-6ec5be9ee700
Faulting package full name: 
Faulting package-relative application ID: 

 

Edited September 22, 2021 by Quench.7091

[Kimeon.6720]

Okay, I tried everything. I disabled my Trend Micro Security, I tried the "-dx9" thing and tried running it in administrator mode. Nothing worked. Now I want to reinstall the game but even the window for installing is crashing. 
I don't know what to do now

[redfox.6910]

same issue as mentioned numerous times above - game won't load just pops up then closes immediately. Have tried the fixes mentioned above including disabling Trend but no change. Do not have 3rd party programs.

[Hexxat.4201]

5 hours ago, Bruized.3820 said:

Update,  apparently virus protection only had to be off while launcher was doing its download.  Have restarted virus protection now and can still log in

I have a Dell laptop with Windows 10, i7-7700 HQ, dx12, Inspiron 15 7000 Gaming, NVIDIA GE Force, was having trouble with game launcher not doing anything after download initiated. I tried all suggestions, but the only one that has resolved the issue for me was temporarily turning off the anti virus and allowing the download to fully download in the log in screen. I turned anti virus back on once the download was complete in the log in screen before I pressed "Play".  I have been able to go into the game now, so far so good no crashes.  Side note, I don't want to risk it and have decided not to select dx11 in "F11" Menu.  I hope this helps someone...

[Ragnarox.9601]

well game worked fine for 5,6 hours and then I was fighting vs a scrapper and game crashed when hes used gyro to finish me. 😄

[dceptaconroy.7928]

After last update game crashes all over the place. WvW with no one around, thunderhead, standard zones. Alot more frequently now. P.S my game is clean as, no previous arc/3rd party progs or 30 plus characters, no anti-virus, stock/clean.

[whiskeydelta.5043]

Same thing. I get into the game and am able to click on my character but then the game crashes and tells me to report it to  Anet. This is goin on 14 hours now. 

[Katastroff.1045]

Just got kicked out of Dragonstorm twice, once with DX11 and once without it.

 

[Werttingo.5680]

Game was working fine last night right after the update for DX11, played for about 5-6 hours straight no issues. This morning i saw a launcher update (the launcher itself was updating not sure what that was). The game has been crashing all morning no matter what settings. Most of the time the crash occurs its usually several other people in the area also crash at the same exact time.

[aspirine.6852]

I got kicked out of the game during the North meta in Thunderhead keep.. I was not alone, lots were dc-ed at the same time. All of the ones that got dc-ed had the DX11 setting on..  

Happend 4 times not since the update...  Besides that, it seems to be working fine.. 

[xAngryCow.3610]

- have only default 5 chars

- playing on medium settings with dx11 off ( was on earlier)

The game returns to windows screen with no crash log or any information to report. The exe just vanishes. How do we enable logging or share more information for the devs to investigate?