Can't launch game after the November 9, 2021 update

[Mike.7983]

Patch caused the issue, was perfectly fine until todays update

[Katiekaboom.1980]

1 hour ago, Peacekid.1463 said:

how long will anet fix this, this is very annoying i cant play, we cant play and now we are the one trying to solve a problem that we didnt create after the patch. 

Wanted to add that ANET HAS posted in a related thread and said this (for all those who say it would be nice of Anet said something):

10 hours ago, Fire Attunement.9835 said:

Hello all, I just want to leave a quick note that some people are looking into this and trying to chase down a fix. 

Also Anet did get back to me when I submitted a ticket to say:

Quote

..the Dev Team is aware of the matter and working on a solution as quickly as possible. We do not currently have a time frame for this fix, so please keep an eye on the official Guild Wars 2 forums (https://en-forum.guildwars2.com/) for any updates.

We appreciate your information and patience while we work on this issue.

 

Edited November 10, 2021 by Katiekaboom.1980

[Loading.9017]

same here.... what happen😟

[Katiekaboom.1980]

There are also 2 threads on this in the Acct and Tech Support sections : https://en-forum.guildwars2.com/forum/8-account-technical-support/

 

Anet is aware of this issue and are working on it. The only temp fix that has worked for a lot of people is putting -windowed in the command line before launching the game and playing in windowed mode.

Or putting -dx11 in the command line but that might not work for everyone.

Edited November 10, 2021 by Katiekaboom.1980

[ShionKreth.1542]

14 minutes ago, Katiekaboom.1980 said:

That doesn't quite make sense to me but all I can say is from my own experience is that I was on when the update happened. I could play before the update. Update happened and I could NOT play after the update.

Only thing that has worked for me as a temp fix is adding -windowed to the game's command line in the game's shortcut properties that I click on.

I noticed many are just posting and not reading about the temp fix.

 

I agree, it's very strange, and ideally is nothing more than a very strange coincidence on my end, and given how clear your timeline is I'm inclined to believe it's just that. What time of day was the patch, though?

[GativideoVHS.4978]

hi Anet pls fix this I CANNOT PLAY I have uninstalled and reinstalled, but when I open the client the screen freezes only the music is heard and I can not do anything else. I have to restart my PC whenever I open the game please fix this

[Katiekaboom.1980]

1 minute ago, GativideoVHS.4978 said:

hi Anet pls fix this I CANNOT PLAY I have uninstalled and reinstalled, but when I open the client the screen freezes only the music is heard and I can not do anything else. I have to restart my PC whenever I open the game please fix this

I edited your quote for easier readability when making this post. I wanted to say read the other posts and you will see we are waiting on Anet and they ARE aware and the only temporary fix is to play in WINDOWED MODE which you can do via command line. Scroll this thread to see where we say how to do that. Other than that, just wait for a new patch to fix this as Anet IS working on it. Please be patient.

[Mike.7983]

Patch released 12 eastern time so 10am mountain time here, right after had issues logging in, no addons, no dx 11 nothing, clean install no changes.  Was ingame prior to update, logged out to update then hit with it.

[GativideoVHS.4978]

1 minute ago, Katiekaboom.1980 said:

I edited your quote for easier readability when making this post. I wanted to say read the other posts and you will see we are waiting on Anet and they ARE aware and the only temporary fix is to play in WINDOWED MODE which you can do via command line. Scroll this thread to see where we say how to do that. Other than that, just wait for a new patch to fix this as Anet IS working on it. Please be patient.

its ok, but I think it is necessary for each of us to report that we have problems playing ,I await an answer soon 😓

[Katiekaboom.1980]

14 minutes ago, ShionKreth.1542 said:

What time of day was the patch, though?

NOON as my last screenshot wasTuesday, ‎November ‎09, ‎2021, ‏‎12:06:05 PM (EST) as I was in PvP. Once I got out of PvP my game restarted and updated. That is when the problems started.

Edited November 10, 2021 by Katiekaboom.1980

[Serena.9215]

Tried 2 different computers - can not open the game.

[Erinye.2061]

12 hours ago, Beraxos.6437 said:

well , on linux it just crashes

 

2 hours ago, Katiekaboom.1980 said:

 

Here is the answer I have gotten:

Here is the temp fix:

Launching the game in WINDOWED MODE instead.

1. Create a shortcut to your Guild Wars 2 client (gw2.exe, Gw2-64.exe) by right-clicking the file and selecting "Create Shortcut."
2. Now right-click the shortcut and choose "Properties."
3. In the line that reads "Target," add a space at the end of the line and then add the following: -windowed
4. Your target line should now look something like this: C:\Games\Guild Wars 2\Gw2.exe” -windowed
5. Click "Apply" and then "OK."

• Launch your client and log into a character.

I don't know if it would help for other Linux player using Lutris, but for myself what worked was adding the -windowed argument by right clicking on "Guild Wars 2" in Lutris then "configure" and then "game options". With that, I succeeded to launch the game 3 time without error.

[Chocofox.9503]

same issue here . Game was working earlier in the day after the patch but since then attempting to log back in only the game music will play while locking everything else. I do have my taskbar set up as the top layer so I can use that to force close the game but currently is not working.

[Kirok Rohat.4576]

Havign exact same issue. thought i'd throw in my ballot.

 

windowed option works for me no problem. but it's annoying nonetheless. 

[The Irish Brute.2180]

Same problem here. As soon as I login and press play, game doesn't launch and screen is frozen. Task manager freezes also. I thought it was just me, so I've tried the following to no avail:

-Reinstalled windows

-Reinstalled DirectX 

-Repaired game client

-Reinstalled game client 

-Ran in -windowed mode

-Uninstalled MSI afterburner & RivaTuner 

-Disk cleanup and transferred game to another drive

 

Something needs to be done about this, Anet. 

[Reiko.4697]

adding -dx11  to the starting path fixed my problem. so we can conclude the swap between 9 and 11 is more than advised!!

[Blindefender.9834]

Game was working this evening, but now it freezes my entire PC during the log in sequence. I have to completely log out/in to even use my windows browser.

[aspirine.6852]

Wow 12 hours later and this is still not fixed.😯

[InfinityPRS.9304]

Same thing for me, just completely freezes on desktop, cant do anything have to reboot.

[Sleepwalker.1398]

Same issue.

Only workaround for me is, start in Windowed mode.

Select your character and let him/her fully load into the map, only then maximize to full screen.

[Strong Woman.7845]

Same here

 

the log:

 

*--> Crash <--*
Assertion: m_refCount 
File: D:\Perforce\Live\NAEU\v2\Code\Arena\Services\Handle\Handle.h(81)
App: Gw2-64.exe 
Pid: 5132
BaseAddr: 000000013F6C0000
ProgramId: 101
Build: 121713
When: 2021-11-10T06:48:15Z 2021-11-09T22:48:15-08:00
Uptime:   0 days  0:00:26
Flags: 0
DumpFile: Crash.dmp

*--> System <--*
Name: 8db9dc08
IpAddr: 192.168.1.66
Processors: 4 [GenuineIntel:6:12:3]
OSVersion: Windows 6.1 (64 bit)

*--> System Memory <--*
Physical:  2691MB/ 8143MB  33%
Paged:     4156MB/16285MB  25%
Virtual:  8387639MB/8388607MB  99%
Load: 66%
CommitTotal:  12129MB
CommitLimit:  16285MB
CommitPeak:   13649MB
SystemCache:   2145MB
HandleCount:  50358
ProcessCount:   108
ThreadCount:   1760

*--> Process Memory <--*
Private:          754MB
WorkingSet:       657MB
PeakWorkingSet:   658MB
PageFaults:   1667368

*--> Memory Category Usage (Inclusive) <--*
[Category]                 [Size(MB)]  [Count]     
Root                       501.72      286698      
Programmer Data            401.87      156017      
Game                       264.60      133609      
Content                    239.94      31150       
VRAM                       152.28      17743       
Collections                86.25       604         
Dictionary                 86.07       93          
VRAM - Gr Postproc         79.39       20          
Uncategorized              71.87       129689      
I/O                        30.87       656         
VRAM - DirectX Geo Buffers 30.56       1520        
Archive                    29.56       147         
VRAM - DDI Shader          22.01       16165       
Art Assets                 21.53       237         
Composite Models           16.58       84          
Character Models           16.58       84          
Engine                     15.62       20400       
Composite Tex              15.17       43          
Composite Tex Pool         15.17       43          
Composite                  13.33       2038        
VRAM - Composite Tex       13.33       10          
Audio                      8.08        437         
Audio FMOD                 8.01        350         
Gr                         7.25        18559       

*--> Memory Category Usage (Exclusive) <--*
[Category]                 [Size(MB)]  [Count]     
Content                    239.94      31150       
Dictionary                 86.07       93          
VRAM - Gr Postproc         79.39       20          
Uncategorized              71.87       129689      
VRAM - DirectX Geo Buffers 30.56       1520        
Archive                    29.56       147         
VRAM - DDI Shader          22.01       16165       
Composite Tex Pool         15.17       43          
Composite                  13.33       2038        
VRAM - Composite Tex       13.33       10          
Audio FMOD                 8.01        350         
Collide Havok              6.45        755         
Game                       5.35        34092       
Text                       4.87        346         
Debugging                  4.00        2           
Cinema Tex                 3.75        14          
VRAM - Gr Texture          3.09        11          
Gr                         3.02        64          
Gr Material                2.93        16323       
Composite Packfile         1.40        36          
VRAM - Cinema Tex          1.31        7           
VRAM - Uncategorized       1.25        2           
File Service               1.24        12          
Game Animation             1.10        65975       

*--> DllList <--*
000000013F6C0000 - F:\Prog\Guild Wars 2\Gw2-64.exe
0000000077250000 - C:\Windows\SYSTEM32\ntdll.dll
0000000077030000 - C:\Windows\system32\kernel32.dll
000007FEFCF10000 - C:\Windows\system32\KERNELBASE.dll
0000000077150000 - C:\Windows\system32\USER32.dll
000007FEFEEC0000 - C:\Windows\system32\GDI32.dll
000007FEFE780000 - C:\Windows\system32\LPK.dll
000007FEFE440000 - C:\Windows\system32\USP10.dll
000007FEFD160000 - C:\Windows\system32\msvcrt.dll
000007FEFE6A0000 - C:\Windows\system32\ADVAPI32.dll
000007FEFD290000 - C:\Windows\SYSTEM32\sechost.dll
000007FEFD2B0000 - C:\Windows\system32\RPCRT4.dll
000007FEFBDA0000 - C:\Windows\system32\VERSION.dll
000007FEFE790000 - C:\Windows\system32\WS2_32.dll
000007FEFE9C0000 - C:\Windows\system32\NSI.dll
000007FEFBF30000 - C:\Windows\system32\WTSAPI32.dll
000007FEFA500000 - C:\Windows\system32\WINMM.dll
000007FEFCE30000 - C:\Windows\system32\WINTRUST.dll
000007FEFCF90000 - C:\Windows\system32\CRYPT32.dll
000007FEFCDA0000 - C:\Windows\system32\MSASN1.dll
0000000077400000 - C:\Windows\system32\PSAPI.DLL
000007FEFECA0000 - C:\Windows\system32\ole32.dll
000007FEFEF30000 - C:\Windows\system32\OLEAUT32.dll
000007FEFD480000 - C:\Windows\system32\SHELL32.dll
000007FEFF010000 - C:\Windows\system32\SHLWAPI.dll
000007FEFA310000 - C:\Windows\system32\MSACM32.dll
000007FEFAFA0000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.24542_none_1459e0f08b91b367\gdiplus.dll
000007FEF0600000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_a4d981ff711297b6\COMCTL32.dll
000007FED3990000 - C:\Windows\system32\MSIMG32.dll
000007FEFC9E0000 - C:\Windows\system32\Secur32.dll
000007FEFCBB0000 - C:\Windows\system32\SSPICLI.DLL
000007FEFD260000 - C:\Windows\system32\IMM32.DLL
000007FEFE590000 - C:\Windows\system32\MSCTF.dll
000007FEFB8E0000 - C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
000007FEFCC40000 - C:\Windows\system32\cryptbase.dll
000007FEFB8F0000 - C:\Windows\system32\dbghelp.dll
000007FEFCDB0000 - C:\Windows\system32\profapi.dll
000007FEFB1C0000 - C:\Windows\system32\uxtheme.dll
000007FEFE3A0000 - C:\Windows\system32\CLBCatQ.DLL
000007FEFA6C0000 - C:\Windows\system32\samcli.dll
000007FEFB350000 - C:\Windows\system32\SAMLIB.dll
000007FEFA700000 - C:\Windows\system32\netutils.dll
000007FEFA540000 - C:\Windows\system32\ntmarta.dll
000007FEFD200000 - C:\Windows\system32\WLDAP32.dll
000007FEFB890000 - C:\Windows\system32\dwmapi.dll
000007FEFA2D0000 - C:\Windows\system32\NLAapi.dll
000007FED2480000 - C:\Windows\system32\napinsp.dll
000007FED2310000 - C:\Windows\system32\pnrpnsp.dll
000007FEFC520000 - C:\Windows\System32\mswsock.dll
000007FEFC3A0000 - C:\Windows\system32\DNSAPI.dll
000007FED2BA0000 - C:\Windows\System32\winrnr.dll
000007FEFA0C0000 - C:\Windows\system32\IPHLPAPI.DLL
000007FEFA0B0000 - C:\Windows\system32\WINNSI.DLL
000007FEF9ED0000 - C:\Windows\System32\fwpuclnt.dll
000007FEF2360000 - C:\Windows\system32\rasadhlp.dll
000007FEFAC00000 - C:\Windows\system32\WindowsCodecs.dll
000007FEFC510000 - C:\Windows\System32\wship6.dll
000007FEFBF50000 - C:\Windows\System32\wshtcpip.dll
000007FEC3770000 - F:\Prog\Guild Wars 2\bin64\CoherentUI64.dll
000007FEC3520000 - F:\Prog\Guild Wars 2\bin64\d3d9.dll
000007FEFC580000 - C:\Windows\system32\CRYPTSP.dll
000007FEFC280000 - C:\Windows\system32\rsaenh.dll
000007FEFEEA0000 - C:\Windows\system32\imagehlp.dll
000007FEFC750000 - C:\Windows\system32\ncrypt.dll
000007FEFC720000 - C:\Windows\system32\bcrypt.dll
000007FEFC690000 - C:\Windows\system32\bcryptprimitives.dll
000007FEFCE10000 - C:\Windows\system32\USERENV.dll
000007FEFC050000 - C:\Windows\system32\GPAPI.dll
000007FEF39B0000 - C:\Windows\system32\cryptnet.dll
000007FED1F40000 - C:\Windows\system32\SensApi.dll
000007FEFCBE0000 - C:\Windows\system32\apphelp.dll
000007FEE9730000 - C:\Windows\system32\d3d9.dll
000007FEFA640000 - C:\Windows\system32\d3d8thk.dll
000007FEEFAA0000 - C:\Windows\system32\aticfx64.dll
000007FED11D0000 - C:\Windows\system32\atiu9p64.dll
000007FED02F0000 - C:\Windows\system32\atiumd64.dll
0000000062CB0000 - C:\Windows\system32\atiumd6a.dll
000007FEFB8B0000 - C:\Windows\system32\POWRPROF.dll
000007FEFE7E0000 - C:\Windows\system32\SETUPAPI.dll
000007FEFD110000 - C:\Windows\system32\CFGMGR32.dll
000007FEFCDF0000 - C:\Windows\system32\DEVOBJ.dll
000007FEEFED0000 - C:\Windows\system32\amdihk64.dll
000007FEF94C0000 - C:\Users\FRANKE~1\AppData\Local\Temp\D460E7C2-48D4-4574-B11F-85B926645317\amd_ags_x64.dll
000007FEE1930000 - C:\Windows\system32\atiadlxx.dll
000007FEFB220000 - C:\Windows\system32\PROPSYS.dll
000007FEE96E0000 - C:\Windows\system32\pdh.dll
000007FEF01E0000 - C:\Windows\system32\dxgi.dll
000007FEC33E0000 - C:\Windows\system32\d3d10.dll
000007FECDE50000 - C:\Windows\system32\d3d10core.dll
000007FEF0000000 - C:\Windows\system32\d3d11.dll
000007FEF02A0000 - C:\Windows\system32\d3d10_1.dll
000007FEF0240000 - C:\Windows\system32\d3d10_1core.dll
000007FEFCCF0000 - C:\Windows\system32\RpcRtRemote.dll
000007FEFA1C0000 - C:\Windows\system32\winbrand.dll
000007FEC06E0000 - C:\Windows\system32\dsound.dll
000007FEFC120000 - C:\Windows\system32\WINSTA.dll
000007FEFADB0000 - C:\Windows\System32\MMDevApi.dll
000007FEFA4C0000 - C:\Windows\system32\wdmaud.drv
0000000074AC0000 - C:\Windows\system32\ksuser.dll
000007FEFA960000 - C:\Windows\system32\AVRT.dll
000007FEFA470000 - C:\Windows\system32\AUDIOSES.DLL
000007FEFA350000 - C:\Windows\system32\msacm32.drv
000007FEFA300000 - C:\Windows\system32\midimap.dll
000007FEC5D20000 - C:\Windows\system32\mscms.dll
000007FED2F60000 - C:\Windows\system32\icm32.dll

*--> Game Context <--*
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:25

*--> World State <--*
<WorldState BufferCapacity="0" BufferUsed="0" DrawCalls="17" Fps="1" EffectLights="0" Lights="0" Materials="1" Particles="0" Submodels="17" TextureLoadsPending="82" TextureMemory="0" Triangles="34" VerticesSoftwareTransformed="0" VideoMemoryTotal="0" />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

*--> ClientContextThreadProc Thread 0x2100 <--*

*--> Trace <--*
Pc                Rt                : Args
00000001`3f79932c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3f7a1d16 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3f7a0f2a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`4057381e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3fb3a84a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3fb32fa2 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3f9eba59 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3f9e9dc0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3f9e9a48 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3f9eae37 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3f9eaf06 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3f9e91c5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3f78f55d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000001`3f99b188 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000000`7704556d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00000000`772a372d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 

*--> Thread registers <--*
rax=0000000000000001 rbx=0000000140c8cc00 rcx=0000000004bfeda0
rdx=0000000140c8cc00 rsi=0000000000000051 rdi=0000000140c8cc40
rip=000000013f7992cd rsp=0000000004bfed40 rbp=0000000000000076
 r8=0000000000000051  r9=0000000000000015 r10=0000000000000000
r11=64006503006b0007 r12=0000000000000000 r13=0000000000000002
r14=00000000000001f4 r15=00000000000001f4
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 0000000140C8CBE0  00670065`0070006d 006f006d`00750073 006c006c`0064002e 00000000`00000000 
rbx +0 0000000140C8CC00  6f667265`505c3a44 6576694c`5c656372 32765c55`45414e5c 72415c65`646f435c 
rbx+32 0000000140C8CC20  76726553`5c616e65 6e61485c`73656369 646e6148`5c656c64 00000000`682e656c 
rcx-32 0000000004BFED80  00000001`3f7992cd 00000000`04bfed40 00000000`00000076 00000001`40551624 
rcx +0 0000000004BFEDA0  00000000`04bfeef0 00000000`04bfef70 00000000`00000010 00000001`40557d88 
rcx+32 0000000004BFEDC0  00000000`0000005f 00000000`ffffffff 00009fb7`0010000f 0053002b`002b0033 
rdx-32 0000000140C8CBE0  00670065`0070006d 006f006d`00750073 006c006c`0064002e 00000000`00000000 
rdx +0 0000000140C8CC00  6f667265`505c3a44 6576694c`5c656372 32765c55`45414e5c 72415c65`646f435c 
rdx+32 0000000140C8CC20  76726553`5c616e65 6e61485c`73656369 646e6148`5c656c64 00000000`682e656c 

*--> Code <--*
00000001`3f7992ad  488bf941 8bf0488d 0da63c11 02488bda H..A..H...<..H..
00000001`3f7992bd  e8de5dfe ff488d4c 2460ff15 5b604e01 ..]..H.L$`..[`N.
00000001`3f7992cd  488b8424 58010000 4c8d0584 954f0148 H..$X...L....O.H
00000001`3f7992dd  89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D
00000001`3f7992ed  8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$.
00000001`3f7992fd  01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

*--> Stack <--*
00000000`04bfed40  00000000`00000010 00000000`04bfedc8 00000000`00000000 00000000`00000000 ................................
00000000`04bfed60  00000000`04bfed80 00000000`04bfeda0 00000000`00000000 00000000`04bfeef8 ................................
00000000`04bfed80  00000001`3f7992cd 00000000`04bfed40 00000000`00000076 00000001`40551624 ..y?....@.......v.......$.U@....
00000000`04bfeda0  00000000`04bfeef0 00000000`04bfef70 00000000`00000010 00000001`40557d88 ........p................}U@....
00000000`04bfedc0  00000000`0000005f 00000000`ffffffff 00009fb7`0010000f 0053002b`002b0033 _.......................3.+.+.S.
00000000`04bfede0  00000202`002b002b 00000000`00000010 00000000`ffffffff 00000000`00000010 +.+.............................
00000000`04bfee00  00000000`04bfee30 00000000`00000000 00000000`00000001 00000000`00000001 0...............................
00000000`04bfee20  00000000`04bfeda0 00000001`40c8cc00 00000001`40c8cc00 00000000`04bfed40 ...........@.......@....@.......
00000000`04bfee40  00000000`00000076 00000000`00000051 00000001`40c8cc40 00000000`00000051 v.......Q.......@..@....Q.......
00000000`04bfee60  00000000`00000015 00000000`00000000 64006503`006b0007 00000000`00000000 ..................k..e.d........
00000000`04bfee80  00000000`00000002 00000000`000001f4 00000000`000001f4 00000001`3f7992cd ..........................y?....
00000000`04bfeea0  00000000`0000027f 00000000`00000000 00000000`00000000 0000ffff`00009fb7 ................................
00000000`04bfeec0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`04bfeee0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`04bfef00  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`04bfef20  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`04bfef40  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`04bfef60  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`04bfef80  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`04bfefa0  00000000`476a6000 00000000`00000000 00000000`416a6000 00000000`00000000 .`jG.............`jA............
00000000`04bfefc0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`04bfefe0  00000000`00000000 00000000`00000000 00000000`3f000000 00000000`00000000 ...................?............
00000000`04bff000  00000000`3efdc28f 00000000`00000000 00000000`00000000 00000000`00000000 ...>............................
00000000`04bff020  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`04bff040  00000000`04bff1e0 00000001`4055a1c5 00000000`05d0ea98 00000000`04bff270 ..........U@............p.......
00000000`04bff060  00000000`04bff0e0 00000000`00000008 00000000`00000008 00000001`40578a51 ........................Q.W@....
00000000`04bff080  00000000`04bff1e0 00000001`40586136 00000000`000001f4 00000000`04bff270 ........6aX@............p.......
00000000`04bff0a0  00000000`000001f4 00000000`00000000 00000000`04bff1e0 00000001`4058628c .........................bX@....
00000000`04bff0c0  00000000`00000006 00000000`05d0ea98 00000000`04bff270 00000000`00000000 ................p...............
00000000`04bff0e0  00000014`00000006 00000000`05d0eca0 00000000`04bff1e0 00000001`40586136 ........................6aX@....
00000000`04bff100  00000000`00000013 00000001`3fbaa191 00000000`00000018 00000000`04bff270 ...........?............p.......
00000000`04bff120  00000000`04bff1e0 00000000`00000000 00000000`04bff1e0 00000000`00000014 ................................

*--> DirectX Device Info <--*
VendorId    = 0x1002
DeviceId    = 0x6798
Version     = 27.20.14501.18003
Description = AMD Radeon R9 200 Series
Compat      = 0x00000000
VidMem      = 2768 MB

[Omarbhn.6741]

same here

[usernameisapain.7163]

16 minutes ago, Blindefender.9834 said:

Game was working this evening, but now it freezes my entire PC during the log in sequence. I have to completely log out/in to even use my windows browser.

 Same issue, have to sign out entirely, although I can open the taskbar, I can't access it... quite the hassle, surprisingly I can get the game going once in a while, but too unsustainable.

Perhaps this patch should have been tested a bit more vigorously before launching.

[Phoenix.5302]

Same here, waiting for a fix

[Katiekaboom.1980]

27 minutes ago, Strong Woman.7845 said:

Same here

the log:

*--> Crash <--*
Assertion: m_refCount 
File: D:\Perforce\Live\NAEU\v2\Code\Arena\Services\Handle\Handle.h(81)
App: Gw2-64.exe 
Pid: 5132

Someone else stated the same thing (the File: D:\Perforce\Live\NAEU\v2\Code\Arena\Services\Handle\Handle.h(81)) saying that they did not understand how that it was D as that was their DVD drive.. either way .. the place to submit the whole log is in creating a SUPPORT TICKET and attaching it there. But Anet IS aware of the issue and is currently working on it.

Edited November 10, 2021 by Katiekaboom.1980