About the people who won't get free Curious Creatures Mount Select License after the rollback

Luthan.5236 · May 14, 2020

Everything would have calmed down if they just had sent out no "compensation" at all. Or just the same one (only the bonfire) to everyone.With the license they rewarded people just for logging in when it wasn't even necessarry to lose progress. (So this isn't a real "compensation" - more a lucky reward for those that were lucky enough to log in.)

I hope some people that claim "but they logged in and lost progress" can at least come to understand that logging in and getting the daily login reward is far away from needing a compensation that is worth 1200 gems. (Everyone would have logged in if they knew that it was that easy to earn this reward.)

Main problem here is that people that are similar ... got treated differently. While it is up to the company to do so (if they were government institution ... in some countries it might be hard to tread people differently but a private company can do what they want) - it is a bad decision if they wan to keep players happy (and playing and buying).

I have tried to explain it a lot in other threads (some people fail to see the point or try to ignore it on purpose):

There are 3 types of players. The ones that logged in and gained a lot of progress. The ones that logged in and gained no progress at all. (You even could not have opened the chest with the daily login reward and logged out ... still enough to qualify for the license reward.) The ones that did not log in at all.

The ones that logged in while gaining no progress and the ones that did not log in at all ... they should be treated the same. Like someone explained: This seems to be a problem of people that got too much rewards. (The ones that got the license but did not lose any progress cause they just logged in and out again.)

Now ... since it would have been hard for an automated system to check how much progress got made ... ArenaNet used the "logged in" to determine which people should get rewards. Solving the problem here would have been only possible by giving out the same rewards to everyone. (Or not giving rewards at all.)

(On top of it they also seem to restored certain other progress - if you ask in a ticket. So the license also comes on top for people that lost a lot of progress while getting that restored by the customer service already.) There absolutely is no reason at all to not give the same reward to players that did not log in. Yet they decided not to do it (which is okay since it is their decision). But it should be obvious that people getting angry.

Everyone that doesn't understand this is probably just a person that got a skin for free and wants it to be more exclusive. (Doesn't want others to get it as well.)

Burnfall.9573 · May 14, 2020

@Talon.8039 said:Stop crying you'll get over it

Everyone Matter!!

Linken.6345 · May 14, 2020

@Randulf.7614 said:
@Burnfall.9573 said:
@Randulf.7614 said:
@Burnfall.9573 said:
@"trixantea.1230" said:The mount was given as an apology for the people who were affected by the rollback. If you were not affected then why do you want them to send you an "apology" gift?

i'm curious, was there an apology letter written by Anet of the incident?

This I think counts since they do apologise

Thank you for your patience. Maintenance has concluded and you should be able to log in to GW2 on EU servers again.

As part of the fix, we have restored all EU player accounts to their standing at roughly 2:40 AM PT on May 11. We're continuing to help players who are still missing items, or who made gem purchases or in-game transactions after that point. Please check your account carefully. If you find that you are still missing items or account progress, submit a ticket and Customer Support will help you as soon as possible.

We apologize for the frustration and inconvenience this incident caused and are exploring ways to make up the downtime to our player community

._

Thank You! for posting this.

After reading the responses, i agree, that there should have never been any partial treatments in the compensation. The compensation should have treated everyone equally and fairly without having any exceptions.

So Anet did one thing right by writing an apology letter to everyone yet failed to treat the results and its effect the same.

in this case, i do not like partial treatments because in the end, like Toxicity, it affects everyone

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i encourage Anet to rethink this and to compensate everyone the same

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I disagree. I think players who had partial account wipes were rightfully the ones they chose to compensate and not players like me who risked nothing and stayed away - although to be honest I'm not really in favour of compensation in such matters that much anyway. Compensation is for genuine problems and this wasn't a major issue. If they felt they had to compensate, they went down the right road imo.

However, my opinion is moot. I can safely say Anet will change their stance. The fact they haven't even merged things is usually a sign they are deep in the progress of thinking this over. Before all is said and done, I think those on the "disagree" side will get what they want and we can all just move on and like any forum drama, it'll be over and forgotten by next week.

Read the last line.

We apologize for the frustration and inconvenience this incident caused and are exploring ways to make up the downtime to our player community.

They said it was to make up for the downtime. (that we couldent play for 25hours)

If you lost stuff due to rollback is not why you get the mount skin since they adress that aswell.

We're continuing to help players who are still missing items, or who made gem purchases or in-game transactions after that point

Dragon Priestess.9760 · May 14, 2020

I think all of this is being blown way out of proportion.

Bish.8627 · May 14, 2020

@coso.9173 said:
@Bish.8627 said:
@coso.9173 said:
@Bish.8627 said:
@"Super Hayes.6890" said:Let's get all of Anet's staff on this. Pause all development and assign everyone to research all player's accounts so we can determine exactly what everyone lost and restore it. We MUST be fair at all costs after all. This is the way.... (Sarcasm intended in case you missed it)
Those of you that chose not to play because you were aware of the problem were compensated with whatever you used that time for instead. I hope you spent it wisely. I don't recall reading anything in the fine print when I purchased this game promising any compensation for server issues. Can someone link that please. It must be there with this many people demanding compensation.

I get your point. But what we did with our time was no different to the people who logged in once or twice, realised they couldn't and did something else. Most of us are on lock down after all. Anets idea is basically like a car company dealing with all their cars breaking like, hey sorry all your cars broke, for those of you who aimlessly turned the key in the ignition, heres a prize worth 400 Gems. For those of you who chose not to incase it did further damage, and instead followed social media, have a mini toy worth a few silver. We all sat there, we all wanted to play, some of us chose not to try just in case until told otherwise.

The reason people are dissapointed is because we are ALL effected the same if you logged in, you didn't play if you didn't, well you didn't. Going by who logged in is a poor plan. Going by who logged in 48 hours around that period? Maybe better, maybe not. I don't feel its entitlement, after all I spent quite a bit on gems most months as I put so many hours into this game, I feel they are due it.

No, we are not all effected the same. There are people who did world bosses, or got a mastery, or progressed with his characters, nor got a rare item, or bought something with gems, and a long list. and others that didn't. Those of us who didn't log in weren't as affected as them at all.

Anyone who did not log in, to not lose progress, was effected because they also did not have progress they could have made. Whether you were logged in or not is entirely irrelevant. The point is, if the down time, effected your gameplay, through rollback, through lack of access and missing daily, you were effected by it. And further more, it should be entirely not the point whether you were logged in or not.

The abscense of a log in should not be the factor of compensation for downtime. If you were logged in the day before, the day after or if you log in daily and the downtime made it so you could not, you are as effected as someone who had progress in game.

I was logged in during the time frame now I have checked. but the remainder of the time I spent waiting on twitter for the go ahead to log back in rather than trying over and over.

Are you for real?You claim that someone who didn't even log in was affected in the same way that someone who logged in and actually lost his progress? Be it items, masteries, or anything? Absolutely not the same, dude!Both were affected by downtime, but the guy who logged in ALSO lost his actual progress, not just "potential progress"

Absolutely, whether you are elitist fractal runner, world boss runner or someone who logs on for their daily but could not, you were effected, the compensation should be equal across the board. What is it about you that doesn't want more people to have nice things honestly? Would you just want all the compensation to yourself so you can gloat it over other people?

Dante.1763 · May 14, 2020

@Bish.8627 said:
@coso.9173 said:
@Bish.8627 said:
@coso.9173 said:
@Bish.8627 said:
@"Super Hayes.6890" said:Let's get all of Anet's staff on this. Pause all development and assign everyone to research all player's accounts so we can determine exactly what everyone lost and restore it. We MUST be fair at all costs after all. This is the way.... (Sarcasm intended in case you missed it)
Those of you that chose not to play because you were aware of the problem were compensated with whatever you used that time for instead. I hope you spent it wisely. I don't recall reading anything in the fine print when I purchased this game promising any compensation for server issues. Can someone link that please. It must be there with this many people demanding compensation.